HR Operations - HR Service Delivery Expert

Pracovní nabídka

We are looking for an experienced HR Service Delivery Expert who will play a key role in delivering high-quality People & Organization (P&O) operational services. In this role, you will support the development and implementation of P&O processes, ensure compliance, and collaborate with key stakeholders to drive continuous improvement across the country.

This is an excellent opportunity for someone who enjoys operational HR, data accuracy, process optimization, and working in a dynamic international environment.

Your Key Responsibilities
Operational Leadership

• Deliver P&O operational services in alignment with global processes and local requirements
• Ensure consistent execution across Payroll, Time, Hire-to-Retire (H2R), and Benefits Administration
• Support adoption of HR technologies to improve efficiency and data accuracy

Compliance & Risk Management

• Ensure adherence to local labor law, tax regulations, and internal policies
• Monitor and mitigate risks related to data privacy, payroll accuracy, and benefit administration
• Support internal/external audits and follow up on corrective actions

Stakeholder Collaboration

• Serve as the key point of contact for country-level P&O Operations
• Partner with P&O Business Partners, Finance, Legal, and IT to ensure smooth service delivery
• Collaborate with regional and global teams to harmonize processes and share best practices

Process & Technology Optimization

• Promote standardization, automation, and digitalization of HR processes
• Identify opportunities to streamline workflows and reduce manual work
• Track service metrics, KPIs, and SLAs to maintain high performance

Vendor Governance & Cost Management

• Manage relationships with external vendors (payroll, benefits, etc.)
• Monitor vendor performance via KPIs and SLAs and lead regular review meetings

What You Bring

• Bachelor’s or Master’s degree in HR, Business Administration, or related field
• 3+ years of experience in HR Operations or shared services
• Strong knowledge of Payroll, Time, H2R, and Benefits processes
• Experience with HRIS platforms (SAP, Workday), payroll, time & case management tools
• Familiarity with local labor and tax regulations
• Fluent English (spoken and written)