Account Manager (Retail Print + POSM), Prague

Pracovní nabídka

Purpose of the Job

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time.  You will be responsible for delivering exceptional client service through excellent customer service and product delivery.  You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. 

You will remain in contact with suppliers and clients across the Print / Point of Sale Materials (POSM) arena and take responsibility for ownership of the relationships while developing them further. The Account manager is required to negotiate costings and timescales for each job and selecting the most appropriate supplier.

• This role operates on a blended basis between our client, our office in Prague and remote
• Please submit your application in English

Key Responsibilities

• Provide technical input and advice on Print projects as required
• Take briefs from the client including full specification details and deadline dates and manage from start to finish
• Suggest alternative options and innovation where possible
• Produce detailed specifications for internal and external clients based on client knowledge
• Brief suppliers on client requirements
• Deliver a high level of customer service
• Monitor projects to ensure they are delivered to specification and on time
• Ensure activity is recorded using the designated company tools
• Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments
• Implement new methods and procedures as required
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting
• Ensure invoicing procedures are followed
• Able to attend meetings away from the client site as required
• Press passing when required and often out of normal working hours
• Work with Client Regional Display Leads to identify new business opportunities
• Agree and manage budgets and P+Ls
• Ensure profit is maximized through analysis of performance
• Deliver services to meet and exceed contracted SLAs
• Manage and monitor objectives to meet key business drivers
• Ensure compliance with Regulatory and Company policies
• Measure customer satisfaction and take appropriate action

Knowledge, Skills + Experience

• Client facing Account Management experience required within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Campaign Print / Permanent POSM experience is required
• Numerate with a strong commercial understanding
• Ability to manage multiple projects simultaneously
• Strong time management and prioritization skills - able to prioritize workload in a high energy environment
• Has a high level of technical print knowledge with detailed understanding of different techniques
• Experienced and confident with press passing
• Has a project management mind-set
• Process driven, with an eye to sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred
• Leadership and management experience is desirable
• Knowledge of Microsoft office and Google Apps is preferred but not essential