Comm Operation Specialist with English - French - CC

Pracovní nabídka

Commercial Operations Specialist with English/French

Cash Collection Representative

Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe. LifeScan is headquartered in Malvern, Pennsylvania and has a 34,000 square foot state-of-the-art manufacturing and distribution facility in Inverness, Scotland. With more than 2,000 employees LifeScan serves more than 90 countries.

At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

LifeScan has an exciting opportunity for a Commercial Operations Specialist / Cash Collection Representative based in Prague to join the team supporting our BE and UK/IE markets. You will be located in our modern office near the centre of Prague.

What YOU will do here at LifeScan:

In this role you will be responsible for processing customer service regarding collections and inquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet the needs of our customers and ensure they are happy with our service.

Responsibilities will Include:

• Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts.
• Accountable for reducing delinquency for assigned accounts.
• Performing other tasks and duties necessary to support global accounts receivable.
• Coordinating with the sales team and senior management when necessary to accelerate the collection process.
• Designing and implementing processes to improve cash flow and reduce receivables.
• Weekly and monthly reporting to direct supervisor.
• Processing credit memos and the appropriate reporting.
• Reconciling customer disputes as they pertain to payment of outstanding balances that are due.
• Meeting defined department goals and activity metrics.

About YOU:

In order to be successful in this role, we are looking for a real team player who thrives in working in a fast
and dynamic organization teamed with a can-do attitude. Ideally you will have at 1-3 years experience of high
volume corporate collections experience and a great knowledge of billing and collections procedures.

• Excellent written and oral communication skills
• Telephone skills – in the areas of listening, problem resolution, and dealing with difficult situations and /or concerned customers
• Strong personal organisational skills
• Ability to prioritise tasks and work under pressure/demanding timelines
• Ability to follow specific processes and be able to flex your approach if needed
• Strong attention to detail
• Ability to work in a fast and dynamic organisation
• Be specialist in structuring, analyzing and understanding data
• Fluent (written and spoken) in English and a very good knowledge of French
• Knowledge of MS Outlook, Word, Excel
• Ability to operate effectively in an office environment, using computers and other office equipment
• Generally requires 1 - 3 years of experience in similar positions

Other skills:

• Customer focus and empathy
• Team player
• Can-do attitude
• High Emotional Intelligence with an ability to work with multi-cultural teams
• Able to recognize and welcome diversity
• Flexibility and a solution oriented approach
• Spirit of continuous improvement of processes

You must be able to work in the Czech Republic with the correct legal status, unsupported.

What You Will Gain From The Role

We believe that our people and excellent working relationships are at the heart of our success. Together, we create a very good team spirit and friendly atmosphere to make it a great place to work, learn and develop.

This role will also have the chance to work in an international environment and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.

By supporting and caring for our customers you will have the opportunity to gain that sense of achievement and moment of pride we all desire.

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for success then this would be the right role for you.

How to apply?

Submit your application and resume in English. We are looking forward to learning more about you!

We will review your application and respond to you whether you are successful or not. This is important to us, and we want to ensure you receive feedback.

At LifeScan we welcome people from all backgrounds. What's important to us is great talent!

Other Useful Information:

· Flexible work style

· 25 vacation days per year

· Public Transportation contribution

· Meal Vouchers

· Fruits & drinks at the office

· Office Location: Prague