NTT Czech Republic s.r.o.
Do 2 týdnů dostanete odpověď
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions. Great talent. Great teams. Great work. Great opportunities.
At our new Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric. This new GDC is only NTT’s second facility, and offers exceptional career growth and the chance to be part of something great.
This role is an entry level one (no prior IT experience required), that will accept requests from client via agreed channels. They perform initial validation on the request by verifying contract information. Upon verification, they ensure the right classification and prioritization assigned to the request. They act promptly according to work instructions and ensure the right escalation to the next resolver group. This role is the first line contact for clients and they play a critical role in offering a professional service experience.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Above-standard medical care
Contributions to the pension / life insurance
Flexible start/end of working hours
Meal tickets / catering allowance
Holidays 5 weeks
Educational courses, training
Refreshments on workplace
Work mostly from home
Individual schedules of working hours
Self-organization of the job
Informace o pozici
NTT Czech Republic s.r.o.
English (Advanced), French (Advanced), Italian (Advanced)
IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration, IS/IT: Application and system development , IT Consultant, Operating system and network administrator, Help Desk Technician, IS Support
Job is also suitable for the physically challenged, attendance required – handicapped-accessible building. Also suitable for: Wheelchair bound.
Also suitable for refugees from Ukraine
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