L1 Network Support Engineer with CCNA

Pracovní nabídka

The primary responsibility of L1 Network Support Engineer is to provide a service to clients through proactively identifying, investigating and resolving technical incidents and problems. The Network Support Engineer focuses on higher support for more complex network incidents, requests, problems and events.

What you will be doing:

• Investigating support calls from our customers and identify the root cause of incidents and problems
• Ensuring that assigned infrastructure at the client site is configured, installed, tested and operational
• Assisting in analysing, assigning and escalating the support calls
• Monitoring network infrastructure
• Identifying problems and errors
• Provide phone support to clients

Required Work Experience:

• Full CCNA certification
• At least 5 years of work experience in networking (mainly support for Cisco devices)
• Deep knowledge of routing and switching
• Willingness to work on shifts 24x7
• Enterprise experience
• English - written and spoken

What we offer:

• Variable yearly bonus
• We can help you to become a certified professional - CCNP and other certifications.
• 5 weeks of vacation
• 3 sick days per year
• Notebook and mobile phone
• Lunch allowance 55 CZK
• Contribution to the pension insurance in the amount of 1,000 CZK monthly
• Cafeteria Benefity system: 400 CZK monthly
• Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
• Over standard healthcare
• Multisport card
• Language courses
• Refreshment (fruit, coffee, tea), monthly company breakfasts