Software Support_Fastback

Pracovní nabídka

About us:

We are a Belgium company that offers software solutions to dealerships and automobile traders in Europe, and the newest member of the EAG group (together with Carvago, which revolutionized the online automotive market). Since 2013, Fastback offers efficient and profitable solutions to professionalize all processes for trade-ins, sales and used vehicle stock management.

Project:

Cooperate on the Fastback projects and maintain positive relationships with the customers.

Team:

Be a part of the IT team and work with the help desk colleagues. Be in contact with the customer when they need IT support.

What will you work on?:

• You might be responsible for receiving and documenting bug reports from dealership clients. You would need to reproduce reported issues, gather relevant information, and escalate them to the development team for investigation and resolution.
• As a Second Level support communicate and takeover requests from 1st level support.
• Handle system configuration, incoming support requests from end users and do retesting of user errors.
• Work with Zendesk and Jira to record, track and document bugs.

What will you need?:

• Experience with a bug tracking system (Jira), practical knowledge of HTTP, operating systems, and Agile.
• Excellent communication, analytical, and problem solving skills.
• Ability to learn and understand features, functionalities, and configurations of the software.
• Experience with testing of web applications, any knowledge of web development (PHP, SQL, REST API/JSON), and Atlassian (Jira and Confluence), would be an advantage.
• French is a must, English and Dutch would be an advantage.

What can you look forward to?:

A team where you will find a professional environment based on trust and respect of each other. Colleagues who will gladly teach you everything you need to know. Enjoying flexible work hours.

Allocation:

Start possible immediately onsite, as a permanent employee.