In this position you will be responsible for:

As a Junior Support Specialist you will be responsible for solutions delivered by MWT Solutions. You will help our customers to solve their issues and answer their questions. Additionally you will cooperate with Product Management and Developers Team.

  • Customer support
  • Contact with the customers
  • Contact with the provider
  • SQL report creation
  • Preparation of documentation and solutions
  • Preparation knowledge base articles

We are looking for candidates who have:

  • Technical background
  • Problem solving
  • Team player
  • Communication skills
  • Issue Analyzing

Nice to have:

  • Previouse experience in IT helpdesk/support
  • Customer service experience
  • Powershell
  • Proactivity
  • Driving License (cat. B)

We offer:

  • Access to the latest technologies and knowledge in IT areas
  • Professional internal trainings and ability to get valuable certificates
  • Office close to the Vysočanská metro station and a shopping center with restaurants
  • Single-shift operation
  • Flexible working hours, home office,
  • Quarterly Bonus scheme based on performance
  • 25 days of holiday
  • Integration Events
  • English course
  • Multisport
  • Trips to Poland

Information about position

MWT Solutions S.A. Organizační složka
Freyova 1/12, Praha – Vysočany
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), Czech (Proficient)
Salary: 35,000 – 45,000 CZK / month
Benefits: Bonuses, Cell phone, Notebook, Holidays 5 weeks, Educational courses, training, Contribution to sport / culture / leisure, Occasional work from home, Corporate events, Foreign business trips
Listed in: IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Employment contract
Employment contract: contract under Trade Certificate / Identification No.
Employer type: Employer

MWT Solutions S.A. Organizační složka, Magdalena Szumińska
+48 572 313 500