The career opportunity is here for you. Welcome to a culture where the pace is fast and change never stops. At ACTUM Digital, you get to create the career you want – and have fun doing it.

CX Strategy Consultant

As a CX Strategy Consultant, you will be working day-to-day and long-term planning and thinking on our key projects. You will own the customer and user journey across the full marketing spectrum on behalf of clients, using research and data insights to drive business effectiveness.

As the first point of contact, you will oversee the creation of the customer experience strategy across all digital environments, experiences, and loyalty journeys. Your goal is to produce the highest quality solutions that deliver brand value and business growth for our clients.

  • Apply Design Thinking and Service Design methodologies
  • Prepare and facilitate CX workshops
  • Define, explore, track and optimize interactions between a customer and the organization throughout the customer lifecycle
  • Build customer journeys and personas based on researched data and establish the best overall customer experience

What we expect:

  • 4-6 years of experience in digital agencies as a CX, UX, Data, or CRM planner or in digital product development as a Product, Customer, or Loyalty Manager
  • Experience in using marketing automation platforms, and CRM
  • Experience in preparing and facilitating CX workshops
  • Hands-on experience with experience mapping, defining what and how organizations need to change to be more effective
  • Track record of successfully delivering strategic work for clients with demonstrated results and effectiveness
  • A deep understanding of CX tools, CX metrics, and analytics platforms
  • Strong skills in leading customer research and data mining research analysis
  • Proactive approach, ability to deliver results and be a consultant of clients' needs

What's in it for you:

  • ACTUM Café with delicious coffee, breakfasts, lunch, and other refreshments
  • agile development and work on complex international projects
  • BBQ parties, team buildings, movie nights, knowledge snacks
  • language lessons with internal native speakers
  • support for education and self-development
  • free coffee, tea, and fruit in relax zones
  • flexible forms of cooperation
  • MultiSport card contribution
  • international environment

About the Omega division
We are the Omega division within ACTUM Digital. Our focus is on e-commerce solutions developed in SAP Commerce Cloud. We are implementing and integrating B2B and B2C large-scale e-commerce and marketplace solutions for our clients.

We are looking to grow our competence and know-how to become the number 1 implementor locally and a recognized partner on a European level.

Are you interested? Apply and let's have a talk!

Informace o pozici

Actum, s.r.o.
Plynární 1617/10, Praha – Holešovice
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Cell phone, Notebook, Flexible start/end of working hours, Holidays 5 weeks, Educational courses, training, Refreshments on workplace, Contribution to sport / culture / leisure, Education allowance, Occasional work from home, Corporate events
Listed in: IS/IT: Consultations, analyses, and project management, IS/IT: Application and system development, Marketing, IT Consultant, Marketing policy, Product Manager, UX designer, Product manager, CRM specialist
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract, contract under Trade Certificate / Identification No.
Employer type: Employer

Actum, s.r.o., Lenka Lochnerová