Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. We believe true champions lift each other up, and we are looking for new champions to join our team. If you believe champions do more than win – they stand for something bigger – you can build a meaningful career at Envista. Let’s talk. Learn more at envistaco.com.

Customer Service Representative with French

The Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always
represent the company and our customer service philosophy with the utmost integrity.

Essential duties and responsibilities:

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members
  • Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
  • Manages product and service complaints
  • Assures fulfillment of the local legal requirements
  • Ensures fulfillment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager
  • Promotes campaigns and offers agreed with the Customer Care Manager
  • Works and leverages relations with sister companies in whole group

Job Requirements:

  • Previous experience in customer service is desired
  • Firm customer orientation, both in support and service
  • Strong detail-orientation and teamwork ability
  • Advanced or proficiency in English and French
  • Knowledge as a user in CRM system is considered an advantage
  • Microsoft Office advanced user, mainly Power Point and Excel

You can look forward to these benefits:

  • Contribution to wellness and leisure activities
  • Extra 5 days of vacation
  • 4 paid sick days
  • Individual retirement plan and life insurance possibility
  • Meal vouchers
  • Language courses
  • Employee Assistance Program
  • Home office possibility
  • Company discounts
  • Service awards
  • Attractive work environment in Prague 8 - Libeň

Informace o pozici

Envista Holdings Corporation
Boudníkova 2538/11, Praha – Libeň
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), French (Advanced)
Benefits: Bonuses, Discount on company products / services, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Occasional work from home
Listed in: Customer service
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.

Envista Holdings Corporation