Why Expedia Group?
We are eager and energetic. We love the journey as much as the destination, being part of the team but staying true to ourselves. Life at Expedia Group is an endless adventure, full of opportunity, new experiences, meaningful bonds, and rewarding relationships.

Get to know our Amazing Brands
Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel. Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.

Our Culture
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.

Do you want to come on an adventure? Careers at the heart of Expedia Group
At Expedia Group, we never stand still. With famous brands from trivago to Hotels.com, and 20,000 smart, talented people, we're already known all over the world for revolutionizing travel through the power of technology

Expedia Offices Prague:
• 750+ employees
• 27+ business languages
• 45+ nationalities
• Careers at Lodging (Hotel) Partner Services, Information Technology, Human Resources, Finance and Accounting, Creative / Content, Administration, Account Management and Others
• Location: Corso Court, Křižíkova 682/34a, CZ-186 00 Prague 8

Expedia Group and all its brands are proudly equal opportunity employers. All are welcome.
For more details: check lifeatexpedia.com and expedialpscareers.com

EMEA IPM Service Account Associate (French Speaking)

EMEA IPM Service Account Associate (French Speaking)

 
Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry? Are you looking for a new challenge in an exciting environment that offers the agility of a start-up but with the resources of a multinational? We make it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations.

The IPM Service Account Associate position at Expedia Group offers this for you as we continue to build a culture of extraordinary service where you will provide front-line support working directly with our Integrated Partners (IPM), who list their inventory on the Vacation Rental (VR) platforms.

The role of the Lodging support teams is to manage all General support issues relating to Integration, whilst making recommendations to our Hosts. We welcome new ideas, opinions and pitches which we can Test & Learn in a trusted working environment. We communicate directly, share feedback at all levels, engaging with our Customers and internal stakeholders.

 

What you'll do:

  • Provide service support to our Integrated Property Managers via Inbound and Outbound Phone support / Email
  • Act as SPOC Support for our internal VR Partner-Success teams on general service issues, retaining ownership and ensuring appropriate communication until issue is resolved
  • Recommend OPPYs to our Integrated Partners to drive their property listing(s) performance revenue, advise on best use of our products, tools and Marketplace Standards
  • Deliver outbound campaigns relevant to Market Performance for Unassigned Accounts not managed by VR Partner Success
  • Be the primary point of contact for Tier-1 Integrated Tool and technical issues. You will analyze and diagnose severity levels by following appropriate procedures in order to identify root cause.
  • Escalate complex Tier-2 technical/tool issues whilst owning communication with our Customer and Partner-Success teams until issue is resolved
  • Provide Integrated Tool Onboarding for existing none-integrated Customers by project managing integration requests from internal partners, seeing the process through to completion
  • Act as Premium/Key Account Support for our internal Partner-Success teams to integrate tool issues
  • Share feedback with our Leadership and Channel teams for new ideas on how to reduce Customer effort, simplify how we do business, delivering exceptional Customer experience.
  • Maintain Market Place Standards by identifying potential violators, collaborating with internal teams to educate our Customers on correct behavior and create an environment of Trust, Health & Safety
  • Support internal stakeholders by attending Customer review meetings and PMSC European events, providing customer education and data insights
  • Markets: Supporting our English & Italian/Spanish Customers

Who you are:

  • Communication: Strong business verbal, written, questioning and listening skills in both English and French (essential)
  • Experience: Background in Customer Support, B2B account management or technical support Motivation: Highly motivated, focused, passionate about connecting to the Customer through building strong rapport
  • Analytical: High attention to detail and the ability to interpret data providing Customer recommendations
  • Technical: High standard of computer literacy is essential, experience with CRM systems, HTMLS/XML browser technologies and software integration is desirable
  • Industry advantages:classified listings/travel websites, online advertising, eCommerce or additional languages; these are desirable but certainly not essential
  • Openness: Growth mindset, open to new ideas, embrace feedback
  • Relationship building: Ability to build effective relationships with internal stakeholders (Essential)
  • Professionalism and team work: People-oriented and good interpersonal skills to build effective relationships. Maintain calmness under pressure with the ability to empathize and identify with our mission, purpose and values.
  • Problem solver: Ability to quickly understand the problem and develop creative and workable solutions
  • Task Orientation:Able to plan well and prioritize work. Balancing the need to engage in a positive customer relationship and deliver in line with personal and team KPIs (Strong)
  • Embrace change: Willing to understand and work with newly added features/tasks, given that as a Tech company we are constantly working on developing new products or perfecting existing ones (Strong)

Informace o pozici

Společnost
Expedia Services CZ, s.r.o.
Address
Křižíkova 682/34a, Praha – Karlín
Required education: Secondary education or professional training with a school-leaving exam
Required languages: French (Proficient)
Benefits: Discount on company products / services, Notebook, Contributions to the pension / life insurance, Transport allowance, Holidays 5 weeks, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Occasional work from home
Listed in: Tourism and accommodation, Call Centre Operator
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employer type: Employer

Expedia Services CZ, s.r.o., Clydia Mekrelouf