What to expect

The IA (Information Architect) role is part of the LUCA Virtual Assistant offering within Digital Workplace Services. The role is mainly performed as a knowledge engineer that works together with Service Desk Knowledge experts and curates the Question-and-Answer content through implementing self-help services in an interactive Virtual Assistant solution. Knowledge Articles must be curated and enhanced to deliver high quality content for the cognitive aspect of the Virtual Assistant. This position is a combination of technical and business leadership interfacing with Kyndryl customer positions such as IT Managers and Service Desk leadership on IT support services.

What knowledge and skills should you have

• Demonstrated strong communication skills
• Demonstrated skills in service desk or virtual agent technology or both
• Proven ability to interact effectively with senior IT managers / executives
• A broad understanding of IT infrastructure and strategic operations within Digital Workplace Services
• Ability to interact with clients on a project basis to help manage client expectations
• Languages: English - Fluent with one of the required languages such as French - Native/Fluent, German - Native/Fluent or Italian - Native/Fluent

The advantage will be if you are able to

• Experience in mobile and workplace support services
• Understanding of Kyndryl support services
• Understanding and experience with programming
• Understanding and experience with service desk
• Understanding and experience with analytics or analyzing data
• Experience in user adoption planning within digital transformation projects

What we can offer you

As an Kyndryl employee, you will be entitled to the following benefits:

  • 5 weeks of paid vacation
  • Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
  • Strong career opportunities
  • Above standard Medical Care
  • Subsidized price of Multisport card
  • Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
  • Preferential mobile tariffs
  • Global Travel and Group Life Insurance
  • Contribution to the Pension fund
  • Employee Assistance Program (24/7 helpline)
  • Wellbeing program
  • Parental bonding program (28 days of paid leave to spend with newborn)
  • You will have the opportunity to:
  • Become part of our diverse and multinational community and collaborate within global and local teams
  • Gain knowledge and develop skills through our world-class trainings
  • Benefit from mentoring and coaching
  • Balance your work with your life and enjoy a flexible working environment

Informace o pozici

Kyndryl Česká republika, spol. s r.o.
Požadované vzdělání: Základní
Požadované jazyky: Italština (Pokročilá), Němčina (Pokročilá), Francouzština (Pokročilá)
Zařazeno: IS/IT: Správa systémů a HW, Technika a vývoj, Zákaznický servis, Architekt HW systémů
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

Pozice je vhodná i pro absolventy.

Pozice je vhodná i pro uprchlíky z Ukrajiny

Kyndryl Česká republika, spol. s r.o., Shivani Sehgal
Máte šanci! Na tuto nabídku zatím odpověděli méně než 4 lidé.