As the market leader in the field of NAS servers, routers and video surveillance, Synology GmbH has been inspiring millions of customers worldwide with innovative and versatile IT solutions since 2011.

We live the passion for IT and a hands-on mentality. By taking care of markets in Central and Eastern Europe, we combine 14 nationalities in a international and dynamic team in the Düsseldorf subsidiary – become part of it and apply today!

Technical Support Engineer (m/f/d) - Freelancer

As a technical support engineer you are the first contact person for the technical problems of our customers. You will become an expert in our broad product portfolio and help customers understand and deploy Synology products. You will work in cooperation with the support team in Germany and the development department in Taiwan.

What we offer:

  • Self-responsible work on a B2B-contract (freelancer)
  • Working from home base in Czech Republic
  • Fixed monthly service provider fee plus individual bonus agreements
  • Extra bonus if you are able to provide customer support in German in addition to English
  • Interesting and versatile field of work
  • Intensive web-based onboarding and regular training

Your professional and personal requirements:

  • A relevant IT qualification or comparable working experience
  • Knowledge in networking, storage, NAS, virtualization and Linux
  • Experience in troubleshooting of hard- and software products
  • Customer service experience - preferably within a ticket system
  • Very good English skills (verbally and in writing) are mandatory, German is a plus
  • Flexible and customer-oriented personality
  • Problem-solving attitude and a hands-on mentality
  • Ability to balance and prioritize multiple tasks

Your area of responsibility would include:

  • 2nd and 3rd level hard- and software support
  • Error analysis and troubleshooting for NAS, router and surveillance systems
  • Customer support regarding our software solutions and services
  • Communication with our users in English via our ticket system
  • Customer communication in German if possible
  • Close cooperation with our team in Germany (Düsseldorf) and the headquarter in Taiwan

Please use our application form on:

Informace o pozici

Synology GmbH
Required education: Basic
Required languages: English (Advanced) or German (Advanced)
Benefits: Bonuses, Flexible start/end of working hours, Transport allowance, Educational courses, training, Occasional work from home, Individual schedules of working hours, Opportunity to work up hours, More than 5 weeks of vacation, Foreign business trips, Self-organization of the job, The possibility of study leave, Corporate/personal coach
Listed in: IS/IT: Consultations, analyses, and project management, Technology and development, IT Consultant
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: contract under Trade Certificate / Identification No.
Employer type: Employer

Also suitable for graduates.

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