Customer Service Representative with French

The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that our company is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality. Cooperate with integrated departments by ensuring continuous improvement and growth.

Main accountabilities

• Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
• Went through extensive product training and acquired the detailed knowledge on current product portfolio. Provides customer with accurate information regarding our products and sales promotions.
• Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
• Manages product and service complaints
• Assures fulfilment of the local legal requirements
• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
• Reaches Customer Service targets
• Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
• Promotes campaigns and offers agreed with the Customer Care Manager.
• Works and leverages relations with sister companies in whole group

Job Requirements

• Enthusiastic for challenges and being part of a new project launch
• Experience in Customer Care area, ideally from medical device, healthcare or dental field
• Language skills: fluent French is required
• Fluent level of English since this will be the corporate language
• Expert knowledge as SAP user for Customer Care modules
• Valuable knowledge as user in CRM systems
• Oral and writing communication skills
• Expert knowledge in Customer Care processes and procedures

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.