We are Envista – a global family of three operating companies and more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives.

Are you dedicated to improve lives, to create a confidence and to build a trust? This is a great opportunity to join our growing business! Into a heart of our Envista European businesses – we are looking for

Customer Service Representative with French

The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that our company is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality. Cooperate with integrated departments by ensuring continuous improvement and growth.

Main accountabilities

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Went through extensive product training and acquired the detailed knowledge on current product portfolio. Provides customer with accurate information regarding our products and sales promotions.
  • Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
  • Manages product and service complaints
  • Assures fulfilment of the local legal requirements
  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
  • Reaches Customer Service targets
  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
  • Promotes campaigns and offers agreed with the Customer Care Manager.
  • Works and leverages relations with sister companies in whole group

Job Requirements

  • Enthusiastic for challenges and being part of a new project launch
  • Experience in Customer Care area, ideally from medical device, healthcare or dental field
  • Language skills: fluent French is required
  • Fluent level of English since this will be the corporate language
  • Expert knowledge as SAP user for Customer Care modules
  • Valuable knowledge as user in CRM systems
  • Oral and writing communication skills
  • Expert knowledge in Customer Care processes and procedures

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Informace o pozici

Envista Holdings Corporation
Boudníkova 2506/1, Praha – Libeň
Požadované vzdělání: Bakalářské
Požadované jazyky: Angličtina (Středně pokročilá), Francouzština (Výborná)
Benefity: Notebook, Příspěvek na penzijní/životní připojištění, Flexibilní začátek/konec pracovní doby, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Vzdělávací kurzy, školení, Příspěvek na sport/kulturu/volný čas, Příspěvek na vzdělání, Zdravotní volno/sickdays, Možnost občasné práce z domova, Firemní akce
Zařazeno: Zákaznický servis, Pracovník call centra, Pracovník front office
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

Envista Holdings Corporation, Petr Gistinger