Customer Support Coordinator (English & German) REMOTE

Customer Support Coordinator with fluent English and an advanced level of German to join a global technology innovator that touches 90% of the world’s retail products and provides autonomy, career development and an inspiring team environment.

The Opportunity

Customer Support Coordinators within Esko (world-leading technology provider to the packaging industry) are a critical first point of contact for our business customers across the North Europe region, facilitating both proactive and reactive support and holding their hand throughout.

After extensive training, our Customer Support Coordinators organize annual hardware maintenance, order parts from Germany, collaborate with and schedule the dispatch of remote technical support & field service engineer teams to quickly resolve any problems, close cases and issue invoices.

Esko Customer Support Coordinators are empowered to take real ownership and responsibility, make decisions, build strong relationships with a network of engineers and proactively identify service improvements to meet SLA targets & KPIs.

We celebrate diversity and are immensely proud of our inclusive culture where everyone feels they belong, and all voices are heard. If you’ve ever wondered what you’re truly capable of, there’s no better place to find out!


 The Ideal Candidate

  • Must be based remotely in the Czech Republic with fluent English and a good level of German language skills
  • Highly customer focused, confident communicator, great organizer, proactive, and resilient under pressure
  • Experience of handling customer support requests and scheduling engineer visits in any industry would be advantageous, but we’ll consider transferable skills


 About Esko

Esko is an award-winning global provider of software and hardware solutions for packaging, labels, and display industries. Esko is part of Danaher, a Fortune 500, comprising 70,000 associates and 27 science & technology companies that positively impact people’s lives.

Esko and Danaher provide exceptional career development prospects and historically our Customer Support Coordinators have progressed within a wide variety of career paths, including Coordination Management, Customer Services, Sales, Marketing, Engineering and many others. We’ll also provide support to enhance an existing good level of German language skills where necessary.


Informace o pozici

Společnost
Esko-Graphics s.r.o.
Address
Praha – Nové Město
Required education: Bachelor's
Required languages: English (Proficient), German (Advanced)
Salary
Salary: 35 000 – 45 000 CZK / month
Benefits: Bonuses, Cell phone, Notebook, Contributions to the pension / life insurance, Holidays 5 weeks, Educational courses, training, Sick days, Work mostly from home, Self-organization of the job
Listed in: Administration, Technology and development, Customer service, Administration, Front office worker, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Esko-Graphics s.r.o., Mike Rickford
+44 (0) 7590 548368