Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown.

We are hiring an IT Service Desk Analyst for our international team in Prague for EMEA support.

Our future colleague will need to be customer oriented with strong communication, research and problem solving skills.

Location: Prague

Position Statement

IT Service Desk Analysts are responsible for providing 1st line support to Crown Worldwide users, managing all IT related problems and service requests. The Service Desk continues to ‘own’ the problem and keep the user fully informed during the resolution period.

Key Responsibilities

Monitoring incoming requests via our helpdesk system, phone, instant message, emails or walk in.

Priority assignment, based on the issue or the user, informing users of progress and escalation of issues above service desk support, closure on user agreement to resolution.
Providing desktop support for all Crown Worldwide standard software packages.
Providing basic Citrix support services including remote support via shadowing.
Completing basic set-up relocation and termination of users in Microsoft Active Directory, Office 365, Lotus Notes and Crown Worldwide standard software packages.
Configuration of new Desktops, Laptops Network Printers and Thin clients to agreed Crown Standards.
Rebuilding of existing Desktops and laptops, reimaging thin clients as and when required.
Investigating and resolving known or suspected issues around Microsoft operating systems, Microsoft Applications including Office 365, Lotus Applications and general IT Equipment.
Provision of Application support on specific Crown software to agreed guidelines for our Business Divisions.
Liaising with local vendors to ensure delivery of any outsourced IT services, phone system, security systems etc.

Professional Skills & Qualifications

Have relevant IT Service Desk User Support experience within a Microsoft environment.
Have good communication skills, both written and verbal and a strong command of English.
Have skills in the following areas:
Microsoft Windows Desktop Operating Systems
Microsoft Active Directory
Microsoft Office Products – Microsoft Project and Microsoft Visio would be advantageous
Office 365 User Support
A good understanding of supporting users within a Citrix Xenapp
Remote shadow support tools
Symantec Endpoint Protection support
Apple iPad and iPhone Support
HP Hardware – configuration and trouble shooting
Lenovo Thinkpads – configuration and trouble shooting
What we offer

Interesting and challenging role in a friendly international environment
Competitive salary and benefit package
5 weeks of paid annual leave
3 sick days
1 extra day off – birthday leave
Multisport card
Dynamic working environment in a leading international company

Language courses, Cafeteria, well being program
 Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Informace o pozici

Crown Worldwide Movers, s.r.o.
Sokolovská 663/136c, Praha – Karlín
Required education: Bachelor's
Required languages: English (Advanced)
Benefits: Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Corporate events
Listed in: IS/IT: System and HW administration, Help Desk Technician
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Crown Worldwide Movers, s.r.o., Areti Xioura