Nokian Tyres - manufacturer of premium tires. We are a Finnish company that as the first in the world invented the winter tire in 1934. We are proud of our Scandinavian corporate culture and our goal is to ensure "Peace of mind in all conditions" for drivers. We are looking for entrepreneurial people who have a team spirit and are not afraid to think outside the box.
We are interested in experienced professionals and future talents to help us reach our goal of producing the safest tires in the most efficient way and to ensure a "Beautiful journey" for our customers.

IT System Support

What are you going to work on?

You will play a critical part in daily operations as Level 2 incident support specialist among internal business stakeholders (Customer service, Supply chain, Finance) and first level IT system support within the CE Region. You will coordinate tickets, change requests execution and will support projects during its realization. Consequently, you will be responsible for the following tasks:

2nd Level IT system support for customer service, supply chain, finance departments

  • System interface issues (FTP transfers to 3rd party programs)
  • Support the smooth running of integrations between Nokian and logistics providers
  • Internal system functionality
  • Documents creation: delivery notes and invoices (e.g. client claims why invoices were not delivered or creation of invoice is not working)
  • Data and data transfer correction: transaction interface of goods receipts and replenishment, its problem management, root cause analysis (wrong matching of several data inputs); failure of automated process to transact correctly, incorrectly closed orders, failure to close order; failure to generate invoice or data threads.
  • Bugs fixes – via tickets
  • Regional point of contact for coordinating level 3 global IT support

Regular system maintenance activities

  • Daily review and resolution of error logs pertaining to purchase orders, inbound and outbound material movements; root cause analysis and problem solving
  • Monthly warehouse openings, financially, delivery receivals
  • Item data maintenance
  • Data transfers coordination

Change management

  • Parameterization/ setting up of oracle database attributes (example automated discounts processing, new sales agents, etc.)
  • Setting up programmed processes (automated invoice processing, organization system defaults)

2nd Level point of contact for Development requests (e.g., processes automation – automated generation of outputs for credit notes) and its coordination for design phase and development with 3rd Level global teams (The role does not assume development itself nor design but its coordination)

Regional IT point of contact for project implementations, development and enhancements. Working in coordination with Supply Chain Development team to create deployment plans to end users.

Support UAT testing for development, implementations, and IT related projects; coordination with End Users and Key Users to meet UAT requirements

To be successful in this position, you need to have Knowledge, Skills & Experience

  • Previous experience with system support/ system key user role highly appreciated
  • Analytical mindset with a proven ability to problem solve and provide solutions
  • Experience with Oracle or similar OM System
  • Bachelor’s degree or higher
  • English, written and verbal
  • Fluency in Microsoft office and data analytics tools
  • Minimum 5 years previous experience in Supply Chain or Customer Service environment
  • Experience in project management/ project work both as leader and participant
  • experience is a plus
  • Self motivated attitude with the ability to push actions across multiple functions in the organization

What do we offer for it:

  • Full time employment
  • Salary by agreement and benefits:
  • 5 weeks of vacation
  • 5 sick days
  • Meal allowance
  • Benefits for sports, culture, leisure
  • Company laptop
  • Further education system
  • Regular team building activities
  • Language courses fully covered by employer
  • MultiSport card
  • Financial bonus
  • Corporate culture of Nordic society and unique „Hakkapeliitta spirit“

Place of work: Prague

Start ASAP
If interested, please send a letter of motivation and CV in English

Contact: Věra Ragančíková

Informace o pozici

Nokian Tyres s.r.o.
V parku 2336/22, Praha – Chodov
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Bonuses, Notebook, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Sick days, Occasional work from home
Listed in: IS/IT: System and HW administration, IS Support
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

Nokian Tyres s.r.o., Věra Ragančíková