You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.
• Assessment and resolution of interruptions or reductions of IT services
• Analysis, validation and documentation as part of incident management lifecycle
• Follow standard practices and procedures to identify potential system issues and escalate them if required
• Provide feedback on support delivered and current processes and procedures
• Attendance at various meetings as needed
• Communication within different levels of a business
• Other duties as assigned
• Minimum of 2 years work experience in technical customer support area, preferably in a corporate environment
• Excellent written and spoken English, other languages advantageous
• Ability to do shift and weekend work
• Proven ability to solve complex issues
• Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
• Ability to make clear decisions and deal with stressful situations
• ITIL certification a plus
Informace o pozici
- Oracle Czech s.r.o.
- Dornych 510/38, Brno – Trnitá
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: English (Proficient)
- Benefits: Bonuses, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Refreshments on workplace, Contribution to sport / culture / leisure, Sick days, Corporate events, Individual schedules of working hours, International conferences
- Listed in: IS/IT: System and HW administration, Help Desk Technician, IS Support
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract
- Employer type: Employer
Also suitable for graduates.
Job is also suitable for the physically challenged, attendance to company site required. Also suitable for: Wheelchair bound.
Also suitable for retired.