Astratex is a Czech e-commerce platform, a leading online retailer of lingerie and underwear in Central Europe. We’ve been on the market for over 20 years, currently operating in 11 markets and planning to expand further later this year.

Customer Care Specialist - Hungary [based in Prague]

Astratex is a Czech e-commerce platform, a leading online retailer of lingerie and underwear in Central Europe. We’ve been on the market for over 20 years, currently operating in 11 markets and planning to expand further later this year.

In order to provide full support service to our customers abroad, we are putting together a new team of Customer Care Specialists who will provide customer support in each and every country and, at the same time in part, engage in marketing activities. To start, we are looking for a new colleague to be in charge of customers in Hungary.

If you have a passion for helping others, knowledge of Hungary retail market and would like to be part of developing new marketing activities, then you are the right person to join us!

What you will be doing:

Customer Care

  • as part of our call center team you will be responsible for providing customer care via phone calls or e-mail
  • you will be assisting customers by providing helpful information and answering their questions
  • customers’ questions are mostly about order status, returns, or recommendations
  • what we want is a happy customer

Occasionally there will be some translation work, mostly

  • marketing translations
  • translations of products posted on website

Marketing

  • you will be working with global marketing team on various marketing projects
  • your involvement in marketing projects will include:
  • helping to find the right influencers in Hungary and communicating with them
  • providing assistance on communication regarding marketing projects in collaboration with Hungary partners
  • you will be our advisor on local customs and practices of Hungary market – telling us what to avoid and where it would be useful to change the strategy

What we are looking for in you:

  • excellent command of spoken and written Hungarian (level C1 – C2) and very good working knowledge of English (level B1 and higher)
  • knowledge of both Hungarian and Czech languages is a plus
  • bonus points if you have experience with copywriting in Hungarian
  • we expect you to have knowledge of Hungary fashion retail and/or e-commerce
  • strong communication and problem solving skills
  • passion for writing and excellent grammar

What you might want to know:

  • we have offices in Prague – Holešovice where you will be based. You can also find us in Náchod where our headquarters are located
  • there are more than 200 of us, in Prague you will work alongside your 60 future colleagues
  • we have been in the black throughout our entire history
  • our employee benefits package includes: 25 paid vacation days, lunch vouchers, MultiSport wellness program, employee discount on our products

We can offer you:

  • opportunity to work on interesting projects for a leading online retailer of lingerie and underwear in Central Europe
  • full time employee contract or work as an independent contractor
  • fair rewards – we offer high earnings for a job well done
  • opportunity to implement your own ideas and to take responsibility

COME BUILD ASTRATEX WITH US.

Together we can do great things!


Information about position

Employer
ASTRATEX s.r.o.
Address
Na Maninách 315/4, Praha – Holešovice
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Hungarian (Proficient), English (Advanced)
Benefits: Discount on company products / services, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Education allowance, Occasional work from home, Corporate events, Work mostly from home, Opportunity to work up hours, Dog-friendly office
Listed in: Administration, Customer service
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.