TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand and Philips Audio / Video products and Accessories. TP Vision engages in developing, manufacturing, selling and marketing Philips branded TV sets and Audio /Video devices in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Senior/Order Fulfillment Specialist ENG–Benelux - Philips TV

Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization. We are seeking for a new colleagues covering Belgium, Netherlands and Luxembourg markets.

Responsibilities:

  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets.
  • Process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers
  • Process internal orders according to commercial organization´s instruction and requirements (marketing; consumer care; finance)
  • Participation on cross-functional projects (long term, short term)
  • Support the country sales team in their day to day activities, provide sales data analysis, pricing review, providing stock availability details, customer/sales office visits
  • Keep track of sales plan per guidance from sales, marketing and planning department
  • Provide clear and qualified information, per guidance from Sales department, towards Customers (on availability, lead time, MOQ, EDI)
  • Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, W&D regarding order & complaint status, documents

Requirements:

  • Min Bachelor degree - economic, business, logistic specialization as advantage
  • Min. 2 years experience in customer relationship and/or supply chain oriented role
  • Fluent in English, Dutch as advantage
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Comprehensive know-how about sales and logistic processes and Order To Cash process is welcome
  • Experience with EDI in Order to cash process is an advantage
  • Very good communication skills, capability of understanding customer needs, emotional balance and mature personality
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible and proactive approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions

We offer:

  • Possibility to become a part of a market established dynamic company with strong brand
  • International environment of a middle size European SSC within professional friendly team environment
  • Competitive remuneration package plus quarterly bonus
  • Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport/home office allowance, discount on company products, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice; currently mainly homeworking mode of work

If you are interested to apply for this role, we are looking forward to see you CV and Motivation letter in English.


Informace o pozici

Společnost
TP Vision Europe B.V., pobočka Česká republika
Address
Jankovcova 1037/49, Praha – Holešovice
Required education: Bachelor's
Required languages: English (Advanced) or Dutch (Advanced)
Benefits: Bonuses, Cell phone, Discount on company products / services, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Transport allowance, Meal tickets / catering allowance, Educational courses, training, Refreshments on workplace, Occasional work from home, Corporate events, More than 5 weeks of vacation, Self-organization of the job
Listed in: Transport, logistics and supply, Economics and Business Finance, Customer service, Logistician, Purchaser, Forwarding agent, Back office worker, Logistics specialist, Supply Chain Specialist
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Job is also suitable for the physically challenged, attendance to company site required. Also suitable for: Wheelchair bound.


TP Vision Europe B.V., pobočka Česká republika, Lenka Rahma