Application Support Specialist with accounting

Application Support Specialist with accounting

SUITABLE FOR FRESH GRADUATES too

We are looking for Application Support Specialist who will be product experts responsible in resolving client queries and concerns via inbound email cases or telephone calls to address and resolve requests for client products or services.

Responsibilities:
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to an appropriate party.
- Contribute ideas to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Occasionally use decision-support tools to answer questions.
- Customizing (Web Site Themes, Color, Layouts & Item/Category Templates).
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.

Qualifications:
• Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy or equivalent.
• Candidate must be confident and can effectively communicate both in oral and written forms.
• Can demonstrate excellent customer orientation skills and problem solving / critical thinking skills.