Become a part of the worldwide movement Doctors without borders! The humanitarian and medical organisation, Doctors without borders, opened a new Shared IT Service (SITS) centre in Prague in 2019. This centre provides IT support to all interested parties around the world – people sent to missions, operating centres, sections and branch offices.

ITSM Specialist/Process Manager main responsibilities are related to maintenance and improvement of Elixir (MSF SITS ITSM tool based on TopDesk SAAS solution) as well as designing, mapping, and codification of our operational/business processes. Secondary responsibilities are connected with coordination of training requests globally and assistance with internal training plans, shaping the future of SITS employees. The role reports to Service Delivery Manager.

Description

  • Being a point of contact for requests and incidents in regards to Elixir
  • Maintenance of running setup
  • Design and development of processes and new workflows and improvements
  • Leading and/or participation on a project related to the implementation of Elixir within the movement
  • Marketing and developing of a positive image of Elixir globally in MSF
  • Hosting in house training sessions
  • Assistance with LinkedIn administration and extending the reach of the product
  • Contact with external vendors/workshops providers to facilitate internal training needs


Requirements

  • Experience related to ticketing tools/system administration
  • Business Process Management or any process management experience
  • ITIL v3/v4 and LEAN Six Sigma certificates are advantage
  • Fluency in professional English, both spoken and written
  • French is a plus

What we can offer you

  • Interesting professional and personal challenge
  • Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international organization
  • Full flexibility and ownership/accountability
  • Flexible working hours, work-life policy, working from home
  • 25 days of holiday per year; Flexible working conditions; 6 sick days per year
  • Possibility to go for a "sabbatical leave“ / mission, once per 3 years
  • Training budget of 1,000 EUR per employee/year; Language courses
  • Annual remuneration / “thirteenth salary” (after probation period)
  • Relocation package for former MSF field employees who change their regular domicile location in order to work in MSF SITS Prague office
  • Public transport contribution (after probation period)
  • Nominal financial contribution for employees with children
  • Extended paternity leave for fathers
  • Free refreshment at the workplace – free drinks (water, tea, coffee) and fruits at the workplace
  • Dog/baby friendly office, etc.
  • Team buildings / family days

Who we are

Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organisation was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has built its own Shared IT Services (SITS) Centre in Prague.


Informace o pozici

Společnost
MSF Shared IT Services, z.s.
Address
Zenklova 2245/29, Praha – Libeň
Required education: Bachelor's
Required languages: English (Proficient)
Benefits: Work mostly from home
Listed in: IS/IT: System and HW administration, IS/IT: Application and system development, Operator, IS Support
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

MSF Shared IT Services (SITS), Terezie Štýsová
604 695 515