Customer Sales Manager/Manažer zákaznického prodeje

Customer Sales Manager for Europe.

Roles & Responsibilities:

• Directly supervises regional Sales Operations team members (Europe). Directs inside sales and customer service activities to provide prompt customer service. Coordinates customer needs, issues, and expectations with cross-functional groups promoting interaction between customer service, representatives, account team groups, marketing/business analysts, and production planning teams.

• Supports business forecasting by providing details on existing business such as customers, part numbers, run-rates, pricing, purchasing history, and known backlog status.

• Provides high-level reporting for key financial metrics such as bookings, billings and backlog, open order status, delivery schedules, etc. and provides advance notification to customers and account team on order status.

• Manages consignment accounts and inventory service metrics such as Min/Max level setting, run-rates, excess management, and invoicing. Makes recommendations to account managers on activities that require customer input or changes to consignment items. Collaborates as needed with account managers, operations and finance.

• Develops and implements methods of customer service departments within Europe region.

What is important for us?

• High school or university education (economic, logistics direction an advantage)
• Minimum Inside Sales or Customer Service experience of 5 years
• Business process management and change management experience preferred
• Customer management and interaction with key customer contacts is required
• Very good knowledge of English - level C1 (daily communication in English)
• Excellent written and verbal communication skills
• Experience or ability to manage people

What can we offer?

• Interesting pay packet
• Interesting work in a thriving company with worldwide operations
• Fair approach, friendly environment and open communication
• Holiday 5 weeks
• Work with a diverse variety of people from different cultures and backgrounds