We are looking for a new member of our customer service team. Are you fluent in French or Dutch?

The most important is the support of our international clients via emails and phone calls.

What skills and knowledge should you posses

* Ability to communicate effectively, assertively and at the same time empathetically with customers

* Manages product and service complaints

* Ensures a correct customer master data maintenance

* Ensures correct orders handling: Quotations, Orders, Deliveries and Invoices

* Ensures fulfillment of the Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints

* Promotes campaigns and offers agreed with the Customer Care Manager

* Ability to work independently

* Mastery of basic IT functions from the user´s point of view

Nice to have

* Previous experience from call centre or customer care is an advantage as well as any other language on communicative level.

We can offer

* Home office based position (from time to time meeting in our office in Teplice)

* Discounts on company products

* Friendly international team


Information about position

Employer
Shirt Industries, s.r.o.
Address
Pražská 3259, Teplice
Required education: Secondary education or professional training with a school-leaving exam
Required languages: French (Advanced), Dutch (Advanced), English (Advanced)
Benefits: Bonuses, Discount on company products / services, Meal tickets / catering allowance, Occasional work from home, Corporate events, Dog-friendly office
Listed in: Administration, Quality and quality control, Customer service, Administration, Call Centre Operator, Interpreter / Translator, Help Desk Technician, Data entry / Information processor, Back office worker
Employment form
Employment form: Full-time work, part-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract, contract under Trade Certificate / Identification No., agreement on working activities (DPČ), other
Employer type: Employer

Also suitable for graduates.

Job is also suitable for the physically challenged, attendance to company site not required. Also suitable for: Other.

Also suitable for parents on maternity and parental leave.

Also suitable for retired.