What is waiting for you

We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical device sector that will migrate several processes from its subsidiaries to the heart of Europe.

What skills and knowledge should you posses

* Call handling
* Manages product and service complaints
* Ensures a correct Customer Master Data maintenance
* Ensures correct Orders handling: Quotations, Orders, Deliveries and Invoices
* Ensures reliable Product Support (basic level)
* Assures fulfillment of the local legal requirements
* Ensures fulfillment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
* Reaches local Customer Care targets
* Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
* Promotes campaigns and offers agreed with the Customer Care Manager.
* Manages Leads qualification

* Works and leverages relations with sister companies in the whole group


Core qualifications & experience:

Experience in the Customer Care area, ideally from the medical device, healthcare, or dental field
Language skills - at least C1 of Norwegian language.
Fluent level of English
Expert knowledge as SAP user for Customer Care modules
Valuable knowledge as a user in CRM systems
Oral and writing communication skills
Expert knowledge in Customer Care processes and procedures
Enthusiastic for challenges and being part of a new project launch
Long-lasting cooperation and stability

Nice to have:

  • Any other Nordic language
  • University or bachelor's degree
  • Knowledge in Logistics processes and procedures

What can we offer:

Competitive benefits package

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Information about position

Page Executive
Required education: Bachelor's
Required languages: English (Proficient) or Norwegian (Advanced) or Swedish (Advanced)
Benefits: Above-standard medical care, Notebook, Holidays 5 weeks, Educational courses, training, Education allowance, Self-organization of the job, Launch of a completely new project
Listed in: Services, Customer service, Telesales, Help Desk Technician, Front office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

Michael Page, Greta Wikiera
+48 517 377 400