As a Customer Care Representative, you’ll be the voice of AT&T for the millions of customers using our U-verse & DIRECTV services – a premiere bundle of advanced TV services, high speed internet, and digital home phone. You’ll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We’re offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future – and ours.

Delivering best-in-class service is just the beginning. At AT&T, we’re dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you’re a fresh graduate or have experience, we have the perfect opportunity to join our growing team and find out just how far a career at AT&T can take you.

What’s in it for you? As an employee of AT&T you’ll be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.


To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we’ll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus but is not essential.


Key Responsibilities:

Respond to customer phone calls as the 'first line' of support for AT&T
Ensure a positive experience by providing the right customer solution
Handle a range of issues related to AT&T products & services
Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and a passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, e.g. internet, tv, phone
Good organization skills and attention to detailhe right attitude and work ethic for a fast paced team environment

Essential information:
Contract type: Unlimited, full-time contract
Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends
Start date: March 2021

Selection process: online technical testing, video interview screening, online live interview with manager(please have your webcamera ready)
Salary: From 27,550 CZK brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.
Czech Application Restrictions: At the current time we will only progress applications from Czech nationals, foreign nationals who lawfully reside in the Czech Republic and EU/EEA nationals only.


Informace o pozici

Společnost
AT&T Global Network Services
Address
Palachovo náměstí 726/2, Brno – Starý Lískovec
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Benefits: Bonuses, Discount on company products / services, Contributions to the pension / life insurance, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Contribution to sport / culture / leisure, Corporate events
Listed in: Telecommunications, Customer service, Call Centre Operator, Help Desk Technician, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.


AT&T