Why Expedia Group?
We are eager and energetic. We love the journey as much as the destination, being part of the team but staying true to ourselves. Life at Expedia Group is an endless adventure, full of opportunity, new experiences, meaningful bonds, and rewarding relationships.

Get to know our Amazing Brands
Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel. Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.

Our Culture
We're a team of talented and diverse people from all over the world. We love solving problems and creating ideas — we learn, grow and succeed this way.

Do you want to come on an adventure? Careers at the heart of Expedia Group
At Expedia Group, we never stand still. With famous brands from trivago to Hotels.com, and 20,000 smart, talented people, we're already known all over the world for revolutionizing travel through the power of technology

Expedia Offices Prague:
• 750+ employees
• 27+ business languages
• 45+ nationalities
• Careers at Lodging (Hotel) Partner Services, Information Technology, Human Resources, Finance and Accounting, Creative / Content, Administration, Account Management and Others
• Location: Corso Court, Křižíkova 682/34a, CZ-186 00 Prague 8

Expedia Group and all its brands are proudly equal opportunity employers. All are welcome.
For more details: check lifeatexpedia.com and expedialpscareers.com

Customer Service Associate - French Speak

Are you passionate about travel? Are you looking for a new challenge in an exciting customer support environment that offers the agility of a start-up but with the resources of a multinational?

We continue to build a culture of extraordinary service working directly with customers, handling customer contacts via Phone and online Chat support, we empower our people to resolve all questions, all issues, first time – every time.

Our front-line teams provide exceptional service and experience to all our customers, calls from general enquiries about how to book a great holiday, to handling complex issues – we train, coach and enable our people.

What you’ll do:

Supporting our Customers: Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
Ownership: Understand customer needs delivering the right solution first time, every time
Educate: our Customers to optimise their business potential
Performance Metrics: Our entire European team share the same success metrics, support, educate, coach and resolve all our customers issues
Customer Advocate: Retaining customer loyalty through problem solving, flagging new ideas to simply our process in a safe and trusted environment
Resolutions: Ability to identify root-cause of any problem, using our Process + Polices to resolve any issue in a timely manner
Markets: Supporting both English and French speaking customers, so looking for associates who can speak English and French.

Who you are:

Working-Experience: We welcome anyone who has worked in the service Industry, from call-centres to retail, in any Industry – if you have a passion for customer services, this is the role for you!
Communication: We are looking for both French(Native preferred) and English speakers with great written and verbal skills
IT: Good standard of computer literacy and MS-Office (Strong)

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Informace o pozici

Společnost
Expedia Services CZ, s.r.o.
Address
Křižíkova 682/34a, Praha – Karlín
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), French (Proficient)
Benefits: Bonuses, Contribution holiday, Discount on company products / services, Contributions to the pension / life insurance, Transport allowance, Meal tickets / catering allowance, Holidays 5 weeks, Contribution to sport / culture / leisure, Corporate events
Listed in: Customer service
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer