You are a high-energy, easy-going, professional, polished communicator. You love learning about new technologies and industries, and love teaching what you have learned to others even more. You are naturally driven to become the expert in whatever product or space you are tasked to document. You care passionately about developing useful, accurate content, and have a knack for knowing the questions a user will ask before they do. You don't wait for the information to come to you, you go out and get it. You are a proud geek that has earned the respect of every engineer you have worked with. But most importantly: you are fun to work with and bring a sense of humor to the toughest of challenges.
Interested in helping develop high-quality documentation? Enjoy a fast-paced, deadline-driven environment? Talk to us about an opportunity to create and deliver content in the Workday Analytics team, helping our customers integrate, transform, and analyze their data in the secure Workday environment. As a technical writer on our team, you'll help our customers use Workday Analytics products effectively by creating clear, concise, task-based content targeted to professional and technical audiences. You'll be an advocate for the user, taking their point of view, and creating the content they need.
Work closely with design, development, engineering, customer support, product management, services, and various other teams to develop high-quality documentation for a targeted audience.
Draft, edit, and publish content for multiple deliverables, including online help, user interface text, error messages, and release notes.
Use the product, test each procedure and workflow, become an expert user, and advocate for Workday’s customers. Speak up when you see a problem that prevents the product from being awesome.
Test product functionality while writing documentation to provide comprehensive content.
Participate in agile feature team meetings and represent the interests of the documentation team (and product users). If you have a great idea to improve a product feature, share it.
Acquire a thorough understanding of our style guide, tools, and processes.
Maintain content for and manage multiple projects simultaneously, including major projects beyond standard delivery cycle.
Work as an integral part of the user experience, product, and engineering teams.
Contribute to Information Development team projects.
Prepare content for online delivery.
Contribute to the timely design, production, completion, and delivery of release notes and administrator guide.
Review technical information and content prepared by other team members for clarity, consistency, and content quality.
Minimum 5+ years of content development experience with enterprise applications. Software-as-a-service (SaaS) experience is preferred.
Strong verbal and written communication skills with experience in technical writing.
Excellent content planning and organization skills.
The ability to quickly learn complex concepts and technologies and clearly explain them to others.
Flexibility and ability to manage priorities.
Ability to scope projects effectively.
Knowledge or experience with creating documentation in an agile development environment.
Experience working as a member of a scrum team preferred.
Experience with XML authoring tools.
Knowledge or experience with structured authoring, preferably using DITA, Oxygen XML Editor, or Ixiasoft.
Knowledge or experience with bug tracking systems, preferably using JIRA.
Ability to work effectively in an environment where tools, processes, and deliverables change frequently.
You get bonus points for previous experience documenting a data analytics, data visualization, or ETL software product.
Information about position
- WORKDAY LIMITED
- Required education: College
- Required languages: English (Advanced)
- Salary: 75,000 – 100,000 CZK / month
- Benefits: Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Educational courses, training, Occasional work from home, Corporate events, More than 5 weeks of vacation, International conferences
- Listed in: Technology and development
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract
- Employer type: Employer