Cpl Jobs is a division of Cpl Resources Plc., a leading provider of recruitment, staffing and HR outsourcing solutions throughout Europe.

Service Desk with German

For our customer in Dusseldorf a global digital leader, ranked 3rd in Forbes 2019 “Best Regarded Companies”, we are currently looking for suitable candidates as L1 Service Representative (m/f/d).

Responsibilities:

- Clarifying of user questions via phone or in writing

- Classification, handling and solutioning of requests at 1st level

- Technical qualification of tickets and documentation of the cases in the ticketing tool

- Usage and maintenance of knowledge database

- Routing to resolver groups

- Ensuring customer satisfaction and creation of a lasting positive service experience

Qualifications:

- German and English Language proficiency – ideally B2 - C1 Level, both Written and Oral

- General knowledge of hardware and software in client support is good to have.

- Help desk experience and IT know-how in Microsoft Windows 7/10 and Office products in the business environment is an advantage

- Experience in the administration of user accounts (User Account Management)

- Basic knowledge in the areas of Active Directory and networks (TCP / IP, DNS, DHCP, RDP) as well as File, Print and Citrix is a plus

- Good communication skills, a pronounced service and customer orientation as well as a solution and goal-oriented work in a team.

What awaits you?

  • An opportunity to take responsibility and make a difference
  • Great development potential
  • Flexible working hours;
  • Welcome “goodie bag”, vouchers for sights and restaurants.
  • Team and Corporate gettogether
  • 28 days holiday & special holidays

Informace o pozici

Společnost
CPL Jobs s.r.o.
Address
Dusseldorf, Germany
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Intermediate), German (Advanced)
Salary
Salary: 31 000 – 34 000 EUR / year
Listed in: Customer service
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

CPL Jobs s.r.o., Tibor Štrbík