GoodData® provides groundbreaking BI for data monetization to enterprises, independent software vendors, and system integrators who seek to quickly create and distribute valuable information to large networks of customers and partners.
Our real-time analytics distribution platform is highly scalable and secure - allowing companies like Zendesk and many others to deploy engaging data products that are guided by GoodData’s expertise in delivering widely-adopted analytics solutions.

www.gooddata.com

Technical Support Engineer (L2)

GoodData is looking for an experienced L2 Technical Support Engineer. On this position you would be responsible for providing high-quality technical consultancy and customer support for the GoodData cloud based software across the world.

The ideal candidate is a self-motivated team player with at least two years of relevant work experience. Experience in following areas is a plus: Business Intelligence, SaaS, software development, server administration.

Responsibilities

  • deliver effective technical customer support and provide problem solutions to both technical and non-technical end users while supporting a wide range of technologies (web based application frontend/backend, REST API, DB [PostgreSQL, MySQL, Vertica], SQL, Ruby, Javascript, DNS, various authentication schemes etc.)
  • deeper follow-up investigation of technical tasks with engineering teams (troubleshooting, issue investigations, bug reporting)
  • develop a detailed understanding of GoodData platform and its components
  • required to be on-call on a rotating basis throughout the year

Required skills

  • strong troubleshooting skills with ability to go really deep
  • customer oriented with customer-facing experience
  • strong analytical skills and willingness to learn is a must
  • basic knowledge of Linux operating system, SQL, computer security, TCP/IP based computer networks and common internet protocols
  • be able to read simple programming code
  • knowledge of Business Intelligence area is a plus
  • knowledge of Splunk is a big plus
  • be able internally communicate with DevOps, Account Management, Customer Success teams located in different time zone
  • fluent written and verbal English, Czech language is a big plus
  • required to participate in 24x7 on-call duty

Extra goodies

  • Great place to work at Danube House building, Prague - Karlin
  • 25 days of vacation + 6 sick days
  • Flexible working hours + home office
  • Informal working environment, relax zones, gym
  • Meal vouchers
  • Cafeteria program
  • Semiannual bonus program
  • Stock options program
  • Referral bonus program
  • Free beverages and snacks in the office
  • GoodLife program: sport and cultural events
  • Company events: hackathons, pub times, events for families e.g. Halloween, St. Nicholas Day etc.
  • Dogs friendly office
  • Free tickets to ZOO
  • Company laptop: MacBook or Lenovo
  • Employee mobile tariff
  • In Karta 25 CZ Railways

Informace o pozici

Společnost
GoodData
Address
Karolinská 650/1, Praha – Karlín
Required education: Education is not important
Required languages: Czech (Advanced), English (Advanced)
Benefits: Bonuses, Notebook, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Cafeteria, Refreshments on workplace, Sick days, Occasional work from home, Dog-friendly office
Listed in: IS/IT: Application and system development
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer