TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand and Philips Audio / Video products and Accessories. TP Vision engages in developing, manufacturing, selling and marketing Philips branded TV sets and Audio /Video devices in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Order Fulfillment Specialist UK / BUL+ENG/ FR+ENG -maternity

Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization. We are seeking for 3 new colleagues covering:

1) UK/Ireland Philips TV Business - contract covering maternity leave

2) Bulgaria/ Albania/ Kosovo/ Macedonia/ Ukraine/ Moldova - contract covering maternity leave

3) France - Philips Audio/Video Business - contract covering maternity leave

Key areas of responsibility:


  • To process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • To manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets.
  • To process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers
  • To process internal orders according to commercial organization´s instruction and requirements (marketing; consumer care; finance)
  • Participation on cross-functional projects (long term, short term)


  • To support the country sales team in their day to day activities. This may include sales data analysis, pricing review, providing stock availability details, customer/sales office visits, etc.
  • To closely keep track of sales plan per guidance from CO, marketing and planning dpt.

COMMUNICATION (External & Internal)

  • To provide clear and qualified information, per guidance from Sales department, towards Customers (on availability, lead time, MOQ, EDI, etc.)
  • To engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, W&D regarding order & complaint status, documents


  • Min. bachelor degree
  • Experience in customer relationship and/or supply chain oriented role welcome
  • Fluent in English for UK market, French + English for France and Bulgarian + English for combined markets (any further language from other markets in responsibility welcome)
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Comprehensive know-how about sales and logistic processes and Order To Cash process is welcome
  • Experience with EDI in OTC process is an advantage.
  • Very good communication sklls, capability of understanding customer needs, emotional balance and mature personality
  • Positive mental attitude, out of box thinking, common sense
  • Team working with responsible and proactive approach to work
  • Ability to work under pressure in an ever-changing environment where deadlines have to be met
  • Ability to recognize and promote automated solutions

We offer:

  • Possibility to become a part of a market established dynamic company with strong brand
  • International environment of a middle size European SSC within the team of motivated professionals
  • Competitive remuneration package plus quarterly bonus
  • Wide range of benefits: 26 days of holidays, 4 sick days, meal tickets, transport allowance, discount on company products, contributions to the pension insurance
  • Attractive work location in Prague 7 - Holešovice

If you are interested in this opportunity, please send us your CV with motivation letter in English.

Informace o pozici

TP Vision Europe B.V., pobočka Česká republika
Jankovcova 1037/49, Praha – Holešovice
Required education: Bachelor's
Required languages: Bulgarian (Advanced) or English (Advanced) or French (Advanced)
Benefits: Bonuses, Cell phone, Discount on company products / services, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Transport allowance, Meal tickets / catering allowance, Sick days, Occasional work from home, Corporate events, Opportunity to work up hours, More than 5 weeks of vacation, Self-organization of the job
Listed in: Administration, Transport, logistics and supply, Customer service, Administration, Logistician, Back office worker, Logistics specialist, Supply Chain Specialist, Front office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Limited (temporary)
Employment contract
Employment contract: employment contract
Employer type: Employer

TP Vision Europe B.V., pobočka Česká republika, Lenka Rahma