Launch a Career with an impact across the globe.

We are the current of our team in The Czech Republic. In fact, some of our most complex challenges are tackled by our Brno team from around the globe. How? By delivering great service, coming up with new ideas and pushing the limits of technology. Are you in?

AT&T Customer Care Representative

Brno, Czech Republic


Description

As a Customer Care Representative, you'll be the voice of AT&T for millions of customers using our U-version and DirecTV services - and premiere bundles of advanced TV services, high speed internet, and digital home phone. You'll play a vital role in shaping the customer experience on everything from general billing and service inquiries to troubleshooting and scheduling repairs. We are offering a chance to gain valuable experience along with access to the resources you need to make an impact on your future - and ours.

Delivering best-in-class service is just the beginning. At AT&T, we are dedicated to keeping our customers connected with the people, entertainment and information they care about most. Whether you're a fresh graduate or have an experience, we have the perfect opportunity to join our growing team and find out just how far and career at AT&T can take you.

What's in it for you? As an AT&T employee you will be eligible for some great rewards. Like working in an innovative workspace, team building events, competitive compensation, and health and lifestyle benefits.

Qualifications

To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base. Bring your ability to leave a positive impression with our customers and we'll provide the training, tools and experience you need to develop your career. Experience in a technical or support center is a plus, but not essential.

Key Responsibilities:
Respond to customer phone calls as the first line of support for AT&T
Ensure and a positive customer experience

Handle a range of issues related to AT&T products & services.

Key competencies and skills:
Advanced spoken English: B2-C1 level
Logical mind-set and passion for problem solving
Able to work in a 21/7 shift environment.
Basic knowledge of communication technology, eg internet, tv, phone
Good organization skills and attention to detail
The right attitude and work ethic for a fast paced team environment

Essential information:

Interview process: All stages of interview process are carried out via online (testing and video-interview).

Contract type: Unlimited

Working hours: Mon-Sun, 8-hour shifts, covering 11AM to 8AM (focus on afternoons, evenings and night shifts), plus weekends

Salary: From 27,550 CZK gross per month. Actual salary is likely to be higher based on skills, knowledge and experience. Additional compensation may be paid for shift working.

Expected start date: August / September / October / November 2020

Czech Republic Application Restrictions: At the current time we will only progress applications from Czech nationals, foreign nationals who lawfully reside in the Czech Republic and EU/EEA nationals only.


Please upload your CV in English !!!


Information about position

Employer
AT&T Global Network Services
Address
Palachovo náměstí 726/2, Brno – Starý Lískovec
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced)
Salary
Salary: 27,550 – 34,900 CZK / month
Listed in: Telecommunications, Customer service, Call Centre Operator, Help Desk Technician, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

Also suitable for graduates.


AT&T