What is waiting for you

We are looking for individuals who will be developing a new Shared Service Center based in Prague! Our Client is an international, stable, and well-known company from the medical device sector that will migrate several processes from its subsidiaries to the heart of Europe.

What skills and knowledge should you posses

* Call handling
* Manages product and service complaints
* Ensures a correct Customer Master Data maintenance
* Ensures correct Orders handling: Quotations, Orders, Deliveries and Invoices
* Ensures reliable Product Support (basic level)
* Assures fulfillment of the local legal requirements
* Ensures fulfillment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
* Reaches local Customer Care targets
* Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
* Promotes campaigns and offers agreed with the Customer Care Manager.
* Manages Leads qualification

  • * Works and leverages relations with sister companies in the whole group


Core qualifications & experience:

  • Experience in the Customer Care area, ideally from the medical device, healthcare, or dental field
  • Language skills - at least C1of one of European languages
  • Fluent level of English
  • Expert knowledge as SAP user for Customer Care modules
  • Valuable knowledge as a user in CRM systems
  • Oral and writing communication skills
  • Expert knowledge in Customer Care processes and procedures
  • Enthusiastic for challenges and being part of a new project launch
  • Long-lasting cooperation and stability

Nice to have:

  • University or bachelor's degree
  • Knowledge in Logistics processes and procedures

What can we offer:

Competitive benefits package

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Informace o pozici

Page Executive
Required education: Bachelor's
Required languages: English (Advanced) or German (Advanced) or French (Advanced)
Listed in: Administration, Services, Health and social care, Stomatologist, Back office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

Michael Page, Greta Wikiera
+48 517 377 400