At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude! That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible.

Our international team of 700 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.

The challenge:

Process owner of Customer Experience Front Office – ensuring that resolutions are brought to the customer, which will regularly require working with other internal departments to ensure a satisfactory solution.

  • Lead the end-to-end process of customer contacts - from first contact to final resolution
  • Delegate and follow-up the customer request resolutions with all your internal partners: Order Taking Team, Sales Team, Finance Department, Invoicing Team, Pricing Team, Master Data Team, etc.
  • Ensure all requests are treated within the pre-determined Service Level Agreement parameters

Who we’re looking for:

  • Proficient written and spoken knowledge of English and French
  • Previous experience in supply chain/customer-facing roles is nice to have
  • Able to work on own initiative and prioritize workload efficiently
  • Able to coordinate many different tasks at the same time
  • Excellent analytical and problem-solving skills

What you get:

  • 25 Days of Paid Holiday
  • Relocation Package
  • Meal Vouchers
  • Accident Health Luggage Insurance
  • Benefits Café Program
  • Transport Benefit
  • Beer Vouchers
  • Discounts and Company Events – Open Bars

What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentorship you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

If this sounds like the incredible opportunity you’ve been waiting for, apply today.

Informace o pozici

Anheuser-Busch InBev Czech s.r.o.
V parku 2326/18, Praha – Chodov
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Advanced), French (Advanced)
Benefits: Bonuses, Discount on company products / services, Flexible start/end of working hours, Meal tickets / catering allowance, Cafeteria, Contribution to sport / culture / leisure, Corporate events, Foreign business trips, Self-organization of the job, Dedicated time for innovations
Listed in: Customer service, Front office worker
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

Job is also suitable for the physically challenged, attendance to company site required. Also suitable for: Mentally disabled, Disabled, Other.

Anheuser-Busch InBev Czech s.r.o., Anca Enache