UniCredit Services S.C.p.A. org. sl. (US) is a Group Global Company of services, providing Information and Communication Technology for UniCredit Bank. UniCredit Services employs approximately 8000 colleagues and operates in 9 Countries: Czech Republic, Austria, Germany, Italy, Poland, Great Britain, Romania, Slovakia and Hungary.

Business Relationship Management Specialist CZ&SK

CIO CEE ensures the global delivery of ICT services offered with regard to Central and Eastern Europe Group Banks. It acts as UniCredit Services CIO towards Banking Services in several Countries and being accountable of overall ICT services extent (applications, infrastructures, security).

Demand Mgmt & Factory Support CEE is responsible for

  • Supporting the CIO in the structure’s management and acting as reference point for the UniCredit Services
  • Collaborating with the "Customer & ICT Portfolio Management" structure in providing a coherent and updated set of information to the Client, through sharing and updating relevant Client information
  • Supporting the Clients in the definition of yearly project portfolio related to the application area in scope and monitoring its utilization
  • Supporting the Demand Management ICT process (evaluating the consistency and the completeness of the business requirements, addressing the requests to the proper Factory functions, etc.)
  • Collaborating in the in scope service catalogue management
  • Supporting the CIO in the management of the internal and external audits lifecycle, coordinating/monitoring the related action plans with the risk/action owners

Key tasks and responsibilities

  • Accountable for the E2E management of customers relationship with priority on IT needs and evolution acting as key bridge across IT factories
  • Holds the relationship with medium Customers, with main focus on identifying and developing new business opportunities
  • Communicates the Customers’ requirements to the technical functions
  • Is in charge of the whole Customer relationship for the assigned Clients, with respect to the current specific demand and its possible upgrading and optimization

Qualification and competencies

  • Minimum 3-5 years of experience in banking area in Business or Customer Relationship Management ambito
  • Good knowledge of banking products
  • English Fluency
  • Available for International Mobility
  • Good leadership skills with high customer orientation
  • High risk awareness and solution oriented approach
  • Willingness to growth further as BRM
  • Broad knowledge of negotiation practices and persuasion abilities

The experience we offer to you

  • Chance to make an impact in terms of transformation
  • International experience and environment
  • Working within a global team
  • Play a role of autonomy with high visibility and exposure


  • 25 days of vacation
  • Birthday leave
  • 6 sick days
  • Meal ticket (100 CZK - fully pays employer)
  • Point of benefit cafeteria (Benefit +) – 20 0000
  • Trainings (hard skills, soft skills)
  • Career development
  • Pleasant work environment with excellent traffic availability (walking from the Budějovická metro station within 10min or by bus the 1st stop)
  • Safe parking of your motorcycle or bicycle in the building is free
  • Excellent services and shopping facilities at the BB Center complex
  • Canteen directly in the buildings Filadelfia

A maternity leave substitute job

Informace o pozici

UniCredit Services S.C.p.A organizační složka
Želetavská 1525/1, Praha – Michle
Required education: Secondary education or professional training with a school-leaving exam
Required languages: Czech (Advanced), English (Advanced)
Benefits: Cell phone, Discount on company products / services, Notebook, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Sick days, Occasional work from home, Corporate events
Listed in: Banking industry and financial services, IS/IT: Consultations, analyses, and project management, IT Consultant, Company banker / Relationship Manager
Employment form
Employment form: Full-time work
Employment contract
Employment contract: employment contract
Employer type: Employer

UniCredit Services S.C.p.A. - organizační složka
Želetavská 1525/1, 140 92 Praha 4 – Michle, Česká republika