DEFEND INSURANCE is a growing company in the insurance industry specialising in special lines motor insurance. We are a successful Czech organisation with an expanding international presence, offering you the freedom to grow your career within a supportive working environment.

Claims Adjuster UK

We offer you the opportunity to join us as:

Claims Adjuster UK

Are you looking for a career in Prague (Chodov) speaking English at work? Are you experienced in an area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you! Due to business expansion we are looking for a new member of our customer service team (dealer services/claims) dealing with clients and motor dealers from the UK. This is a fast paced role and will suit someone who has previously worked as a Service Advisor, in a busy high volume office environment. You will require confidence, resilience, drive, energy and talent. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.

Key Accountabilities:

  • Assisting motor dealers with all enquiries via phone and email.
  • Providing correct advice to dealers.
  • Managing all supplier and repairer payments - ensuring accounts are up to date and remittance advices sent in a timely manner.
  • Managing all cancellations and refunds of policies (whether dealer or policyholder request).
  • Handling phone calls and emails from policyholders to analyse their claims (motor insurance) and verify that coverage applies through their insurance policy.
  • Processing a variety of claims including cosmetic repairs, alloy wheels, tyres and total loss.
  • Following all team processes and procedures.

Why you should apply:

  • The security of international company.
  • The company is growing fast so there is a real potential to continually progress, within the organization.
  • Multinational friendly team.
  • Competitive salary.
  • Benefits: 5 weeks of vacation, Sick days, Multisport card, Bonuses and Regular engagement activities.


  • Native or close to native English speaker - Condition.
  • Czech language is not a condition.
  • Recent customer service experience in an office-based environment.
  • Investigative skills.
  • Detail oriented.
  • Experience with MS Office (Outlook, Excel, Word).

Additional information:

  • Location: Prague 4 - Chodov
  • Employment contract: full-time
  • Contract duration: Permanent
  • Start date: Immediately

For more information about our company go to: and
Please send your CV in English language.

Informace o pozici

Roztylská 1860/1, Praha – Chodov
Required education: Secondary education or professional training with a school-leaving exam
Required languages: English (Proficient)
Benefits: Bonuses, Holidays 5 weeks, Contribution to sport / culture / leisure, Sick days, Corporate events
Listed in: Administration, Insurance industry, Customer service, Surveyor, Call Centre Operator, Data entry / Information processor, Back office worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer