TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand and Philips Audio / Video products and Accessories. TP Vision engages in developing, manufacturing, selling and marketing Philips branded TV sets and Audio /Video devices in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.

Credit notes Specialist - for Benelux / Nordic countries

Based within the Europe shared service centre based in Prague the Consumer care /Credit note team provides operational support in the after sales service area to customers and service partners. Team checks the claims data reported by service partners and their compliance with service invoices in systems and ensure proper documentation flow. Consumer care specialist is responsible for the preparation/completion of data relevant for handling those servicing claims and credit note preparation.

Currently we need to strenghten our Consumer Care/Credit Note team by 1 person within following countries in scope:

1. Benelux /Nordic countries


Preparation/completion of data relevant for handling returned/ damaged goods and credit note preparation for countries of responsibility across Europe
Research data required for right processing of service claims
Updating Consumer Care systems with last purchase price, dealer to credit etc.
Ensure proper data quality in order to safeguard transactions on right retailer and with right price
Ensure all consumer care systems are updated according to ways of working
Timely resolution of all flows
Working in SAP system and internal Credit note applications
We require:

Secondary /University level education, preferably economics/business related
Possibility both for motivated junior or for experienced person data handling /administration/finance back office processes
Fluent English knowledge, knowledge of other European language as advantage
Proactive behavior in order to resolve problems & queries
Structured approach, sense of organization & close loop follow up
Capable to manage many different cases at the same time
Good understanding of data systems to handle methodologies and standard/non-standard situations
Positive personality, can do attitude, proactive approach, common sense, out of box thinking
SAP knowledge as advantage, not required
MS Excel knowledge welcome, but can be learnt and developed (pivot tables, V-look up function)
We offer:

Interesting position in an international environment of middle size European SSC within the team of motivated professionals
Friendly and positive working environment, possibility to learn and develop
Attractive work location in Prague 7 - Holešovice
Competitive remuneration package and wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
If you are interested in this position, we would be happy to see your structured resume in English and motivation letter

Informace o pozici

TP Vision Europe B.V., pobočka Česká republika
Jankovcova 1037/49, Praha – Holešovice
Required education: Bachelor's
Required languages: English (Advanced)
Benefits: Bonuses, Cell phone, Discount on company products / services, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours
Listed in: Administration, Economics and Business Finance, Customer service, Invoice clerk, Claims specialist, Data entry / Information processor, Back office worker, Financial specialist, Complaints department worker
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

TP Vision Europe B.V., pobočka Česká republika, Barbora Kriesmanová