Contact Center Operator

Do you fancy supporting the clients of a premium international brand as a member of a first class but also friendly contact center? Then we definitely have a place for you. Let's join our team today!

What will be your duties?

You will be a member of a small however cooperative team which serves the clients of BMW Group Czech Republic. Your duties will include dealing with the incoming email and phone requests and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.

Handling incoming questions and requests via phone, email and chat

  • recording and administration
  • gathering further information from the BMW dealer network and competent departments and experts of BMW Czech Republic.
  • preparing and submitting replies

What do we offer?

  • You will be a member of a small cohesive team supported by a Trainer and a Supervisor
  • Competitive salary
  • Stable, reliable, constantly evolving business background
  • Calm atmosphere

What do we expect?

Our expectations:

  • Be a Czech native speaker
  • Advanced English language skills
  • At least upper secondary education
  • Contact Center experience
  • Precision, independence and reliability are advantages
  • Have good Computer and MS Office skills

Advantages:

  • Additional language knowledge
  • Have advanced Hungarian language skills
  • Have experience in automotive or other customer service
  • Have a good knowledge of Virtual Call Center and/or MS Dynamics software

Does this sound like you?

Then we are waiting for your application!


Informace o pozici

Společnost
CROME COMMUNICATION KERESKEDELMI ÉS SZOLGÁLTATÓ KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
Address
1095 Máriássy u. 7., Budapest
Required education: Basic
Required languages: Czech (Proficient), English (Intermediate)
Listed in: Customer service, Call Centre Operator
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Employer

CROME COMMUNICATION Kft., Nikoletta Tóth
+36 703 851 913
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