We are seeking an experienced Technical Support Manager for our US client’s new CEE expansion.

Responsibilities will include,

Leading a team of technical support agents
Provide training and mentoring
Handle case escalations
Help to create and drive consistent processes
Work with senior management to analyse trends

We require,

At least three years' experience as a Technical Supervisor or Team Leader
Experience with ERP systems
Excellence in delivering training and development programs
A demonstrable history of Customer Service improvement
Fluency in English and other languages such as German, French, or Czech would be an advantage
Flexibility to travel to the US for training

We provide,

A very competitive salary package
The opportunity to play a key role in an international project
A wide range of growth options
Training in the US
A modern office well located in Prague

Informace o pozici

Indago Recruitment s.r.o.
Required education: College
Required languages: English (Advanced)
Listed in: IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

Indago Recruitment s.r.o., James Egan