• Resolution of various technical problems and answering internal and/or external customer queries from specific technology areas such as computer hardware, software, network and telecommunications systems.

  • Diagnosing, identifying, isolating and analyzing problems.

  • Routing unresolved queries to other specialists within the EMEA IS team.

  • Setup and administer new users, passwords and permission’s.

  • Working with external suppliers and vendors to achieve timely resolutions to incidents and requests where services are supported and/or hosted by third parties. Liaise with third party support companies.

  • Managing multiple requests at the same time whilst keeping a level head and maintaining high standards of customer service.


  • A minimum of 2 years work experience

Preferred Skills/Qualifications:

  • Communicative English is a must, and advanced or proficient level of French

  • Willing to learn and expand knowledge

  • Ability to work independently and also in a team

  • Familiar with Service Desk functions

  • Creating technical documentation and standard operational procedures

  • Can independently resolve a variety of call types (password issues, software pushes, mobile devices configuration/troubleshooting (C/T), Windows OS C/T, MS Office C/T, Office application C/T)

  • Familiarity with: DHCP, AD, DNS, IP, FTP, HTTP, HTTPS, Firewall, Antivirus, NAT, Proxy server, Routing

  • Able to effectively communicate with customers on the phone and professionally address their requests

  • Works as a liaison between users and corporate/outsourced support personnel, coordinating support activity to drive issues to root cause and correct issues affecting users in region.

  • Maintains plans to ensure the continuity of critical business functions and minimize information loss in the event of a disaster for local office and sites in region.

Informace o pozici

CPL Jobs s.r.o.
Jindřišská 937/16, Praha – Nové Město
Required education: College
Required languages: English (Advanced), French (Advanced)
Listed in: IS/IT: Application and system development, IS/IT: Consultations, analyses, and project management, IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Recruitment agency

CPL Jobs s.r.o., Stephane Genevieve
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