COMMUNITY MANAGER

Purpose of this job:

We are looking for a new colleague whose main task will be to oversee all communications in online communities. An empathic personality who can motivate, support, and at the same time get the best from the team. You will be the mediator between the community and our product team, to whom feedback, insights and suggestions will be passed. You will become our ambassador and will take care of customers, fans and employees of MANA.

Responsibilities:

  • Management and development of customer care - motivation, training
  • Support and development of our user communities
  • Covering all communications in communities - Blog, Instagram Facebook ...
  • Engaging in the Gamification process for our customers
  • Net Promoter Score (NPS)
  • Digitalizing feedback from customers
  • Setting up above-standard care and customer relationships
  • Budgeting for special events for customers
  • Taking care of internal communication in the company
  • Planning and organizing events
  • Cooperation with ambassadors

Experience needed:

  • Experience with daily communication with customers both by e-mail and by phone (customer support, call center)
  • Very good knowledge of social media
  • Fluent in written and spoken Czech
  • Knowledge of English language both in words and letters
  • Analytical capabilities
  • Ability to communicate well with the community, write well and use your social skills

Benefits:

  • Become a member of the team working for one of the most exciting product innovations in the years and build the brand with greater purpose
  • We operate in Czech, from beautiful and creative office in Prague, but the playground is entire world
  • Competitive salary
  • Consistent and tailor made employee training program
  • Own fitness, yoga and physio in our office
  • Unlimited Mana

Company info:

In 2014, the Founder and CEO, Jakub Krejcik developed the first version of Mana in his kitchen after recognizing the need for a simpler, more efficient food source. Today, our mission is to offer a tasty meal of a high quality to people not only in their busy moments. Nobody has to skip meals anymore with MANA™. And at the same time, we do our best to produce our products without harming our planet. We believe our planet is our home, and that the way we treat it now will have an impact on what we get from it in the future.

As a company, we aim to change the status-quo of food production and quality – from how food is grown, harvested, processed and consumed to how its packaging is recycled. To create a better world, we have to start with ourselves, which is why MANA™ is dedicated to following these values from the concept phase the customer’s doorstep. We are a nature-friendly company that cares. For a better life.


Informace o pozici

Společnost
Heaven Labs s.r.o.
Adresa
Přátelství 172/42, Praha – Uhříněves
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Angličtina (Pokročilá), Čeština (Výborná)
Benefity: Mobilní telefon, Sleva na firemní výrobky/služby, Notebook, Občerstvení na pracovišti, Příspěvek na sport/kulturu/volný čas
Zařazeno: Marketing, Zákaznický servis
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

MANA - Heaven Labs s.r.o., Eliška Zvoníková
00420603168553