Verizon is a global leader in Communications, IT solutions, Information and Entertainment Services. America's most advanced fiber-optic network delivers an innovative, seamless business solutions to customers around the world. We believe strongly that our role in connecting people, ideas and opportunities is vital to meeting the challenges of the future. We combine professional expertise with one of the world’s most connected IP networks to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees—enabling them to increase productivity and efficiency and help preserve the environment. Many of the world’s largest businesses and governments—including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions—rely on our professional and managed services and network technologies to accelerate their business.

Unified Communications Engineer

What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative).

You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck.

Our new solution Unified Communication and Collaboration as a Service (UCCaaS) provides services such as:

  • Call control (audio, video)
  • Integrated/unified voicemail
  • Presence and Instant Messaging
  • Enterprise mobility

UCCaaS is far more than just Cloud-based delivery of communication and collaboration services.

UCCaaS integrates with existing services such as Private IP, IP Trunking, audio conferencing, net conferencing powered by WebEx, and Open Video Communications (OVC). The flexibility built into the UCCaaS platform permits extensibility into future services, as well.
UCCaaS integrates communications services into Enterprise ERP, CRM, and specialty applications such as SAP, Oracle, Salesforce, and Jive to allow users of those applications to click to call, see presence status and Instant Message, or launch a WebEx directly in those applications, creating seamless communications directly in the application and increasing business agility.


You’ll be responsible for trouble ticket management and 1st line diagnostics of the VoIP/UCC customer services.

  • Acting as a Technical Owner contact for Service Desk, handling tickets and driving resolution for the appropriate service issues.
  • Maintaining a good understanding of customer needs and business.
  • Maintaining an up to date knowledge of Verizon products, services and technical issues to enable a rapid solution to customer faults.

What we’re looking for...

You exemplify values of integrity, accountability, respect and excellence in all work you carry out. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have...

  • Knowledge of operating IP networks.
  • Knowledge of VoIP/IPT technologies.
  • An advanced level of English – both written and spoken.
  • Strong analytical skills with demonstrated problem solving ability.
  • Excellent communication skills.
  • A structured work approach.

Even better if you have...

  • CCNA certification or equivalent.
  • Knowledge of SIP or SCCP protocols
  • Knowledge of CUCM, CUC, Unity, CUPS or IMP
  • ITIL Foundation certification.
  • Experience with ticketing software.
  • A degree.

When you join Verizon

  • 25 vacation days
  • Lunch vouchers
  • Contribution to pension scheme
  • 5 Sick days
  • 100 % paid sick leave (up to 25 days a year)
  • Private medical care
  • Tuition Assistance Program and Certification Assistance
  • Local partners discounts (housing, sport, gastro etc.)
  • Motivating referral bonus for each position
  • Annual bonus scheme
  • Modern office right in the city centre and an amazing relax zone with darts and table football

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.


Informace o pozici

Společnost
VERIZON
Adresa
28. října 3348/65, Ostrava – Moravská Ostrava
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Angličtina (Středně pokročilá)
Benefity: Bonusy/prémie, Nadstandardní lékařská péče, Příspěvek na penzijní/životní připojištění, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Ubytování/příspěvek na ubytování, Vzdělávací kurzy, školení, Občerstvení na pracovišti, Příspěvek na sport/kulturu/volný čas, Příspěvek na vzdělání, Zdravotní volno/sickdays, Firemní akce, Možnost delšího neplaceného volna, Možnost studijního volna, Účast na zahraničních konferencích, Individuální rozpočet na osobnostní růst, Rozjezd zcela nového projektu
Zařazeno: IS/IT: Správa systémů a HW, Telekomunikace, Zákaznický servis
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

Pozice je vhodná i pro absolventy.

Pozice je vhodná i pro OZP, s docházením do firmy. Vhodné i pro: tělesně postižení, vozíčkáři, ostatní.


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