Česky:
Svět se mění a naši klienti se mění s ním. Vidíme a studujeme, kde se jim to daří a kde potřebují pomoci. Máme zájem být nablízku těm, kteří přemýšlejí o dalším kroku ve své kariéře, zvažují na co si troufnou a k čemu mají předpoklady.
Pomáháme firmám kreslit si vzdělávání uvnitř firmy, nalézáme pro ně správné mentory, manažery, lektory a kouče. Dáváme velkým organizacím šanci dělat věci jinak. Děláme to už pár let na celém světe jako světová jednička, jako LHH, ale pouze pár let v malé kanceláři v centrech Prahy a Bratislavy.
Chcete vyrůst s námi?

www.lhh.com

English:
We exist to find and deliver opportunities for people and companies to thrive in a changing working world.

We believe that each transformation has two sides: emotional and quantifiable. We embrace and deliver both, with lifelong employability, and life long performance.

www.lhh.com
WE BELIEVE IN MAKING THE FUTURE FOR EVERYONE.

Client Acquisition & Client Angel (Client Success Manager)

Client Acquisition & Client Angel (Client Succes Manager) Role Purpose

The Client Acquisition | Client Success Manager will acquire new prospects and convert prospects into clients in long term, support Prague Delivery teams, being responsible for the accurate and efficient set-up of opportunities within Sales Force and internal Orbit system. Supervise and consult the implementation of delivery programmes conducted at the client premises.

With a high level of client contact, the Client Success Manager will be responsible for driving the continuity of our relationship with global and local clients and in building strong business partnerships ensuring our clients receive industry-leading customer service at all times.

The Client Acquisition & Client Success Manager will attend project scoping meetings, continually update key stakeholders at every step of the project and provide reporting requirements either on a quarterly basis or by projects. Working hard to support in identifying opportunities for enhanced client satisfaction and the expansion of business development efforts.

Reports To: Country Manager

Key Accountabilities & Responsibilities:
Sales and Operations Collaboration
➢Provide effective and pro-active 1st level service to clients to support in retaining and expanding account relationships
➢Build and develop internal stakeholder relationships, facilitating the effective working of sales teams and other regional colleagues.
➢Develop credibility quickly with key account stakeholders and possess a professional/corporate image to represent LHH professionally
➢Accompany Client Partners to client project scoping and implementation meetings and attend internal project planning meetings. Fully understand the client brief and communicate the detail to all delivery colleagues involved.
➢Monitor the effective transition of clients into and through our service provision raising issues/challenges with Client Partners and CT Team
➢Attends monthly regional sales call (either in person or via phone) where required to understand upcoming pipeline and subsequent project planning required.

Project Management
Advanced Project Management with the continuous drive of LHH Penna processes to adopt best practice in line with managing expectations of internal and external stakeholders.
➢Be an expert for all operational aspects of managing large scale career transition projects leading the planning and implementation, logistical requirements and quality control.

Personal Attributes, Skills, Knowledge, and Experience:
Passionate about customer service and enjoys client contact
➢Advanced Project Management skills
➢Proactive self-starter
Well-developed analytical skills with the ability to identify trends and issues at an early stage
➢Clear and positive communicator
➢Doesn’t shy from difficult situations and remains accountable
➢Excellent relationship building skills
➢Highly organized and able to work under pressure
➢Demonstrates flexibility and willingness to collaborate
➢Good IT skills and good knowledge of key CRM systems (Sales Force)
➢Strong commercial acumen What’s on Offer
➢Contract: Permanent
➢Contract Type: Full Time ➢Hours Per Weekly: 40
➢Workdays: 9am -5:30pm Mon-Friday

Salary: Attractive - Depending on Sector Relevant Experience


Informace o pozici

Společnost
Transitions management s.r.o.
Adresa
Na příkopě 854/14, Praha – Nové Město
Požadované vzdělání: Bakalářské
Požadované jazyky: Čeština (Výborná), Angličtina (Výborná), Slovenština (Mírně pokročilá)
Zařazeno: Marketing, Personalistika a HR, Vzdělávání a školství, HR konzultant, Lektor/instruktor, Specialista PR, Direct Marketing, Trenér/školitel, Kouč
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek, práce na zkrácený úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel