The Boston Consulting Group is a global management consulting firm and leader in business strategy with more than 90 offices in 50 countries. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises.

Our mission is to go deep to unlock insight and have the courage to act. We bring the right people together to challenge established thinking and drive transformation. We work with our clients to build the capabilities that enable organizations to achieve sustainable advantage. We are shaping the future. Together.

IT Service Delivery Specialist

BCG is looking for a new IT Service Delivery Specialist. Do you have great organizational skills, fluent written and spoken English and Czech? Are you good at solving problems and willing to help people with various IT issues? If so we are looking for you!

What are you going to do?

  • Provide a high level of customer service while supporting end users in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, mobile and data devices, phone and voice mail systems, AV systems
  • Communicate and coordinate frequently with end users as well as with local, regional, and global support teams
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
  • Vendor management: coordinate the repair and maintenance of office printers, and AV system and computing equipment with outside vendors
  • Document and update technology related instructions/procedures/knowledge articles
  • Hardware and software asset tracking and inventory management


What will you need?

  • Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile and data devices, networking, and server administration, vendor management
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
  • Clear communication and task ownership
  • Focuses on excellent customer service
  • Bachelor degree in Technology or equivalent experience

Why are you going to be happy working for us?

  • Great team of people
  • Local and regional trainings
  • Career development opportunities
  • Top employer globaly – check the Glassdoor Awards
  • Office located in Prague city centre – Václavské náměstí

Informace o pozici

Společnost
The Boston Consulting Group, s.r.o.
Adresa
Václavské náměstí 832/19, Praha – Nové Město
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Čeština (Výborná), Angličtina (Pokročilá)
Benefity: Bonusy/prémie, Mobilní telefon, Nadstandardní lékařská péče, Notebook, Příspěvek na penzijní/životní připojištění, Příspěvek na dopravu, Stravenky/příspěvek na stravování, Vzdělávací kurzy, školení, Občerstvení na pracovišti, Příspěvek na sport/kulturu/volný čas, Zdravotní volno/sickdays, Firemní akce, Možnost delšího neplaceného volna, Vlastní organizace náplně práce
Zařazeno: IS/IT: Správa systémů a HW
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel