Responsible for Field Analysis and Post Test Analysis management from requests to reports, ensure customers satisfaction (backlog, cycle time, quality) and for the management of the Brno FS & PTA center in term of performance, reporting and HSE rules compliance.

  • Defines, manages and improves the operation of the expertise group (Field Service and Post Test Analysis)
  • Organise a fluent process from request reception to reports issuance
  • Supervise, manage and ensure continuous training of the expertise team under his responsibility.
  • Accountable for successful level 2 analysis as appropriate
  • Accountable for filling accurate data into the PTA/FS database and ensuring customer database perfect consistency with internal datas.
  • Examination and treatment of requestors claims
  • Manage the priorities and escalations when required
  • Propose and manage improvement projects including investments requests
  • Ensure that the equipments and procedures are suitable with the standard requirements but also with the needs of the customers (new technologies) and the internal targets (cycle time, productivity,…)
  • Responsible for planning of the team budget and investment as well as compliance with already planned financials
  • Manage the performance of the expertise group with the suitable standard metrics
  • Manage the capacity with the help of a one year forecast updated bi annually
  • Accountable for implementing and reporting performance metrics, demonstrating compliance to targets (Backlog, Leadtime, Customer satisfaction, OTTR, productivity, …)
  • Responsible for weekly reporting of the analysed quantities, backlog and found issues.
  • Accountable for meeting legal obligations in terms of speed and quality of response (5 working days initial answer, 20 days full report and 8D if not agreed with customer otherwise).
  • Analyse deviations and implement suitable action plan
  • Incorporates quality tools and ensures the application of quality procedures in the expertise department.
  • Arranges the link and assistance to all internal services regarding:
  • The development of a rigorous European Analysis Management Process, put it in place in the region and ensure Team is working according to process.
  • On-time escalation of new issues until resolution team is organized as appropriate: Precisely describe new issues internally
  • Link with Customer Team PM and AM to ensure resolution teams are organized as necessary, and that a documented issue analysis was provided to the Team
  • Support various internal departments whenever required to help understanding root causes, building fault tree analysis, participating to task forces if requested.
  • Timely support of Rapid Response Team, Product Experts, APQP engineers or any other engineer
  • Coordination of FS, metrology, Rapid Response Team, Application, …until claimed turbos are successfully analysed
  • Coordination with plants to obtain on time necessary measurements on processes (ex: VSR reading)
  • Update of lesson learned databasis with new findings and solutions of the field issues
  • Accountable for alignment with ISO TS, HSE and Environment requirements in his area of responsibility
  • Drives daily activities and manage the team to ensure requirements are always met.


YOU MUST HAVE:

  • B. S. in Engineering or equivalent



WE VALUE:

  • Understanding of ISO TS 16949 and quality procedures
  • Strong conceptualisation skills (identify & document new issues)
  • Experience in warranty analysis environment, turbo-machinery experience preferred
  • Driving licence / type B

Information about position

Employer
Garrett Motion Czech Republic s.r.o.
Address
Tuřanka 1387/100, Brno – Slatina
Required education: Bachelor's
Benefits: Cell phone, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Company catering, Cafeteria, Refreshments on workplace, International conferences
Listed in: Mechanical engineering, Technology and development, Research and development, Mechanical engineer, Development engineer, Development team specialist
Employment form
Employment form: Full-time work
Employer type: Employer

Garrett Motion Czech Republic s.r.o., Marcela Němečková
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