TP Vision is a dedicated company in the world of digital entertainment; fully committed to the renowned Philips TV Brand and Philips Audio / Video products and Accessories. TP Vision engages in developing, manufacturing and marketing Philips branded TV sets and Audio /Video devices in Europe, Russia, Middle East, Brazil, Argentina, Uruguay, Paraguay and selected countries in Asia-Pacific excluding China. The company is fully owned by TPV Technology. TP Vision employs almost 2,000 people in several locations around the globe.
Order Fulfillment Specialist with POL+ENG
We particularly value innovation, agility, execution and accountability and hence we are looking for a candidate who can easily identify with these characteristics and effectively cover communication with our internal & external customers.
Based within a Shared Service Center in Prague, the Order Fulfilment department, being the first and qualified back office contact for Customers, makes the Order Fulfilment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization.
Key areas of responsibility:
ORDER MANAGEMENT and COMPLAINTS HANDLING
- To process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
- To manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets.
- To process Complaints: registration, coordination: status check, follow up on solution, feedback to Customers,
- To process internal orders according to the CO’s instruction and requirements (marketing; consumer care; finance)
- Participation on cross-functional projects (long term, short term)
- To support the country sales team in their day to day activities. This may include sales data analysis, pricing review, providing stock availability details, customer/sales office visits, etc.
- To closely keep track of sales plan per guidance from CO, marketing and planning dpt.
COMMUNICATION (External & Internal)
- To provide clear and qualified information, per guidance from CO, towards Customers (on availability, lead time, MOQ, EDI, etc.)
- To engage in regular dialogs (pro- & re-active) with CO contacts (Sales force, Credit Controllers, Demand Planners, W&D) regarding order & complaint status, documents
- Min. High School degree
- 2 years’ experience in customer relationship and/or supply chain
- Fluent in Polish and English language
- Good hands on with MS office tools, especially Excel, SAP experience as advantage
- Comprehensive know-how about sales and logistic processes and Order To Cash process
- Experience with EDI in OTC process is an advantage.
- High interpersonal skills, very good communication skills, capability of understanding customer needs, emotional balance and mature personality
- Positive mental attitude, out of box thinking, common sense
- Team working with responsible approach to work
- Ability to work under pressure in an ever-changing environment where deadlines have to be met
- Ability to recognize and promote automated solutions
- Possibility to become a part of a market established dynamic company with strong brand
- International environment of a European SSC within the team of motivated professionals
- Competitive remuneration package plus quarterly bonus
- Wide range of benefits: discount on company products, contributions to the pension insurance, transport allowance, meal tickets, 4 sick days, 26 days of holidays
- Attractive work location in Prague 7 - Holešovice
Information about position
- TP Vision Europe B.V., pobočka Česká republika
- Jankovcova 1037/49, Praha – Holešovice
- Required education: Secondary education or professional training with a school-leaving exam
- Required languages: Polish (Advanced), English (Advanced)
- Benefits: Bonuses, Cell phone, Discount on company products / services, Notebook, Contributions to the pension / life insurance, Flexible start/end of working hours, Transport allowance, Meal tickets / catering allowance, Sick days, Occasional work from home, Corporate events, Opportunity to work up hours, More than 5 weeks of vacation, Self-organization of the job
- Listed in: Administration, Transport, logistics and supply, Customer service, Administration, Logistician, Back office worker, Logistics specialist, Supply Chain Specialist, Front office worker
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract
- Employer type: Employer