International company with strong and professional background is looking for new candidate on the position

IT Service Desk Analyst with English

Main Responsibilities:

  • Take responsibility for the management of IT incidents and requests, perform daily checks, balances and incident management of service and solutions availability.
  • Support and action service requests and incident management of IT System dependencies by accurately capturing and logging details from telephone, email and direct customer interaction.
  • Support the problem management process and assist with managing root cause analysis of common, recurring and high severity incidents.
  • To offer first/second line support to G4S businesses and associated systems, inclusive of handheld mobile devices, remote access and desktop/laptop users accurately deploying incidents to the appropriate resolver groups.
  • Assist in supporting the companies desktop and laptop hardware environment.
  • Ensure all incidents and requests are either resolved or assigned to the appropriate resolver groups.
  • Assist with ad hoc project work and duties as and when required.
  • Act as the local hands on site to assist network and platform teams when required.
  • Occasionally travel to alternative G4S sites to act as hands on support if required.

The Ideal Candidate:

The successful candidate will be able to demonstrate the following skills and competencies:

  • A sound IT technical knowledge built by experience of technical IT support role(s)
  • Strong Customer Service skills, effective in working with customers at all levels.
  • Some knowledge of the latest and emerging technologies (Windows 7, Cloud, Linux, Android etc.).
  • Strong analytical skills.
  • Ability to work independently across multiple groups in a rapidly changing environment.
  • Ability to work under tight time constraints.
  • Self-motivated, independent and resourceful.
  • Able to communicate in both Czech and English languages.

Our offer:

  • full time job
  • motivating wage
  • meal vouchers
  • MultiSport card
  • cafeteria
  • friendly team
  • start of contract according to agreement

Informace o pozici

G4S Cash Solutions (CZ), a.s.
Na Košince 2257/9, Praha – Libeň
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Angličtina (Pokročilá) nebo Čeština (Výborná)
Benefity: Flexibilní začátek/konec pracovní doby, Stravenky/příspěvek na stravování, Dovolená 5 týdnů, Vzdělávací kurzy, školení, Kafetérie, Občerstvení na pracovišti, Firemní akce
Zařazeno: IS/IT: Správa systémů a HW, IS/IT: Vývoj aplikací a systémů, Správce operačních systémů a sítí, Technik HW, Pracovník help desku, Support IS
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu určitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel