Are you in for a big challenge, like contributing to the success of starting up a new global company? Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and construction equipment and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people supporting and collaborating with customers in more than 150 countries.

Epiroc IT are currently seeking a driven individual with a can-do attitude to be part of our future organization. You will be responsible for the local End User support end to end.

We offer a dynamic and international environment where you will support a wide scope of applications used within Epiroc. Our approximately 120 users vary from field technicians and sales representatives on the road to office-based users.

You will be part of the Epiroc IT Team.

We strongly believe in using standards in our IT environment as a prerequisite for improving efficiency in our IT operations.

Mission

The mission for a candidate is to provide on-site support for Prague office users, help to resolve complex user incidents received from our Service Desk partner and secure daily IT operations within the team responsibility.

We are aimed on high customer satisfaction achieved through perfection of provided services and understanding of business needs. Therefore, we expect a candidate to have strong pro-customer-oriented approach.

Job description

  • Handle all incidents and service requests coming into your support group queue, provide correct and prompt support to the end users.
  • To provide on-site support, resolve complex incidents, cooperate with Service Desk agents and other IT and non-IT support teams.
  • Provide operational services such as computer imaging, HW diagnostic and application support.
  • Maintain HW asset records (keep the asset management database updated - receive goods, assign HW, decommission, etc.).
  • Basic support for local infrastructure (servers, network, printers, facility related systems, etc.), identify issues, do tests, apply changes with support from infrastructure specialists.
  • Support Android and iOS mobile device users.
  • Ensure daily local operation processes are run successfully and act in case of incidents.
  • Contribute to continuous improvement as implementing standards with the overall target to increase efficiency.
  • Collaborate on local and global project delivery in Epiroc.
  • Document incident solutions, train users, prepare user guides.
  • Keep local documentation libraries up to date.

Experience requirements

3 years of experience as local and remote service desk IT support with frequent customer contacts or comparable skills gained through other roles.

Knowledge / Educational requirements

  • Bachelor’s degree in information technology or similar through experience
  • ITIL (Foundation) Certification is an asset
  • General smartphone end user support (Android & iOS).
  • Advanced knowledge of Windows 10 platform.
  • Microsoft Office 2013/2016, Office 365 cloud services.
  • VMWare basic configuration and maintenance.
  • Windows Server basics (File and storage, print services, general administration).
  • Computer hardware support and diagnosis.
  • Basic networking knowledge and troubleshooting.
  • Fluent English and Czech

Personality

  • Service minded and business oriented
  • Able to work in a team as well as independently.
  • Proactive, capable to work with many tasks simultaneously.
  • Analytical, enjoy solving problems in a complex environment.
  • Able to communicate with non-technical end-users in a professional way.
  • Organized, able to set priorities.

Country and city description

Epiroc Shared Service Center Prague office, Czech Republic

Application

If you want to know more, click Apply and send us your CV. We reply to everybody.


Informace o pozici

Společnost
Epiroc Czech Republic s.r.o.
Adresa
Lomnického 1705/9, Praha – Nusle
Požadované vzdělání: Středoškolské nebo odborné vyučení s maturitou
Požadované jazyky: Angličtina (Pokročilá), Čeština (Výborná)
Benefity: Firemní akce, Flexibilní začátek/konec pracovní doby, Vzdělávací kurzy, školení, Dovolená 5 týdnů, Nadstandardní lékařská péče, Bonusy/prémie, Příspěvek na sport/kulturu/volný čas, Mobilní telefon, Notebook, Občerstvení na pracovišti, Stravenky/příspěvek na stravování
Zařazeno: IS/IT: Konzultace, analýzy a projektové řízení, IS/IT: Správa systémů a HW, IS/IT: Vývoj aplikací a systémů, Správce operačních systémů a sítí, Technik HW, Pracovník help desku, Support IS, Project Administrator, IT Security Specialist
Typ pracovního poměru
Typ pracovního poměru: Práce na plný úvazek
Délka pracovního poměru
Délka pracovního poměru: Na dobu neurčitou
Typ smluvního vztahu
Typ smluvního vztahu: pracovní smlouva
Zadavatel: Zaměstnavatel

Epiroc Czech Republic s.r.o., Pavla Korábová