Tulia Zanzibar Unique Beach Resort ***** je hotel s dvouletou historií provozu, během které se etabloval jako jeden z nejlepších hotelů na Zanzibaru. Hotel je postaven z přírodních afrických materiálů dřeva a kamene zpracovaných do luxusní podoby se schopností uspokojit i nejnáročnější klientelu. Hodnocení spokojenosti hostů na Booking.com je 9,6 při průměrné ceně za pokoj a noc 990 USD. Celkově hotel skýtá kapacitu pro 32 hostů, což zaručuje exkluzivitu a možnost osobního přístupu.

GUEST RELATION MANAGER WITH YOGA

GUEST RELATION MANAGER WITH YOGA

Who we are:

Tulia Zanzibar Unique Beach Resort is a smallest 5* resort on Zanzibar with only 16 private bungalows and villas. We are on the market for nearly 3 years and during this period we became the best rated five star resort on the island. We are unique in the quality of the services provided and in the environment which we are creating for our guests. We believe, that luxury is not marble and gold, it is not something what you can buy, yet it is available. And we are creating the luxury around all our clients every day. Good hotel has great facility and great standard. We have the same but on top we have personal approach.

We have been awarded by World Luxury Hotel Awards as The Best Luxury Romantic Beach Resort in Africa.

Website: www.tuliazanzibar.com

Photogallery: https://tuliazanzibarresort.pixieset.com/tulia-zanzibar/

What we are looking for:

We are looking for a new member of our young team. The management of the hotel consist of five people from Czech Republic and Slovakia. One colleague which is now working on this position is moving back home because of her marriage so we need replacement.

The job about guest relation management + yoga teaching. Your main responsibility is to manage guest satisfaction from arrival, during the stay, to the departure. You are welcoming the guest, showing them the resort, explaining them all necessary. During the stay you have friendly talk with them during several occasions and you are trying to read between the lines what we can do for the guests in order to make them happier and more satisfied. Your "cover story role" for the guests is yoga teacher, so you are providing public and private classes to the guests. They should not know, that you are Guest Relation Manager and that your main task is their overall satisfaction. Based on what you will find out about the guests, you will initiate action amongst the other departments (Food & Beverage, Reception, Housekeeping…). In your team you have two local colleagues who will help you to communicate with the guests. Your main responsibility is to make guests happy and wow beyond their imagination. This is the most important role in the hotel because our personal approach towards guests is what we are famous for and what drives our success forward.

Living on Zanzibar and working in one of the best resorts on the island is great. However, to achieve the high standards for our guests means that as a managers we need to work hard and tirelessly. Usual day starts in the morning and you finish after guest’s dinner. During the evening we are meeting the guest, having small talks or joining them for the glass of wine at the bar. Our goal is to achieve maximum satisfaction of the guest. We know, that for this job, you must be special. The resort has in total about one hundred employees but only five European managers. It means, that whatever you will do will have significant impact on the product. The reward for you will be happy guest, work at the tropical environment and proudness of all our achievements.

If you believe, that YOU are the ONE and that you are ready to completely change your life, contact us.

Job responsibilities:

  • Communication with guests
  • Understanding in what mood and level of satisfaction they currently are
  • Finding the solutions to make guests more happy
  • Initiate and coordinate actions amongst the other departments
  • Being “friend and buddy” for the guests
  • Reporting the status of the guests to the hotel manager
  • Sharing important information about the guests with other departments
  • Managing small team of guest relation managers who will be your peers
  • Teaching public yoga class and private yoga classes

What is needed for this position:

  • True interest in guest happiness and satisfaction
  • Perfect English both written and spoken
  • Problem solving skills
  • Great communication skills
  • Client-centric approach
  • Stress resistance
  • Organizing skills
  • Smile, sympathy and positive energy
  • Ability to work long hours and under pressure
  • Yoga (no certification needed)

What is nice to have, but is not mandatory:

  • Experience from the yoga studio
  • Experience in the tourism industry
  • Experience with African environment

Your profile:

  • Native Czech/Slovak speaker
  • Team player
  • Female/male

What do we offer:

  • Accommodation in private unit of staff quarter
  • Food and drinks
  • Laundry Service
  • Possibility of growth
  • Monthly salary paid in CZK or USD
  • One day per week off (Tanzania has 6 working days per week)
  • Tanzanian Visa
  • Flight ticket (you are buying ticket, we are reimbursing you after 3 months after probation period)
  • Paid annual leave in May (the hotel is closed in May due the rainy season so it is time to take holidays)
  • Two weeks of complimentary stay at our resort for your family
  • Salary of 1200 USD Net with potential increase after time

What is up to you:

  • Medical Travel Insurance
  • Vaccination

Job start:

  • December 2018/January 2019

Informace o pozici

Společnost
P.S.V. Zanzibar Ltd.
Address
Zanzibar, Tanzania
Required education: Education is not important
Required languages: English (Proficient), Czech (Proficient)
Salary
Salary: 1 000 – 1 200 EUR / month
Benefits: Discount on company products / services, Notebook, Transport allowance, Accommodation / housing allowance, Corporate recreational facilities, Company catering, Cafeteria, Refreshments on workplace
Listed in: Tourism and accommodation, Hotel Manager
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: other
Employer type: Employer

P.S.V. Zanzibar Ltd., Lukas Sinogl
+255773409377