Soitron is a Slovak company operating in the area of the IT infrastructure management and IT outsourcing. Company is one of the largest info-communication integrators and IT service providers with more than 500 employees and consolidated annual turnover of more than 65 million EUR. We offer a unique experience in IT field and possibility to grow professionally in an international environment.
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, chat, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- May train users and operators on a limited basis and/or may write training procedures
- Participate in on-going training and departmental development
- University education (Bachelor's degree)
- Czech - Advanced (C1) and English - Upper intermediate (B2)
PERSONALITY REQUIREMENTS AND SKILLS:
- Phone & Chat support experience necessary.
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem solving skills required.
- Hands-on work experience with the following:
- Basic knowledge of Windows Operating systems : Active Directory, Exchange
- MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
- Internet browsers (e.g. Explorer, Chrome, Firefox),
- Troubleshooting VPN issues
- Support for laptop, desktops, and printers
- Handheld device support - IPhone and IPad
- Fluent Czech/Slovak and English is a must
Informace o pozici
- SOITRON s.r.o.
- Required education: Education is not important
- Salary: 1 200 – 1 400 EUR / month
- Listed in: IS/IT: System and HW administration
- Employment form
- Employment form: Full-time work
- Contract duration
- Contract duration: Permanent
- Employment contract
- Employment contract: employment contract
- Employer type: Zaměstnavatel