Soitron is a Slovak company operating in the area of the IT infrastructure management and IT outsourcing. Company is one of the largest info-communication integrators and IT service providers with more than 500 employees and consolidated annual turnover of more than 65 million EUR. We offer a unique experience in IT field and possibility to grow professionally in an international environment.

IT Support

JOB DESCRIPTION:

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, chat, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development

REQUIRED EDUCATION:

  • University education (Bachelor's degree)

LANGUAGE SKILLS:

  • Czech - Advanced (C1) and English - Upper intermediate (B2)

PERSONALITY REQUIREMENTS AND SKILLS:

  • Phone & Chat support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Basic knowledge of Windows Operating systems : Active Directory, Exchange
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • Troubleshooting VPN issues
  • Support for laptop, desktops, and printers
  • Handheld device support - IPhone and IPad
  • Fluent Czech/Slovak and English is a must

Informace o pozici

Společnost
SOITRON s.r.o.
Address
Kraków
Required education: Education is not important
Salary
Salary: 1 200 – 1 400 EUR / month
Listed in: IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Zaměstnavatel

SOITRON s.r.o., Miloš Poštek
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