Do you have at least 1 year of experience as a Technical Support Specialist?

Do you want to be part of an expert team, going through gold class technical training?

If having a primary ownership for providing premium IT support on a Global level is interesting for you please continue reading.

As part of our Global Helpdesk (GHD) team, a pivotal group within McKinsey’s global IT organization you will:

  • Provide premium IT support to colleagues via phone, email and chat
  • Supporting and troubleshooting OS and standard IT applications, LAN and WAN connectivity and HW issues related to PCs and mobile devices
  • Resolving complex technical problems and provide timely and effective solutions
  • Collaborate with other internal IT support and development teams on a daily basis
  • Contribute to the creation, documentation and improvement of knowledge as issues/solutions arise.

You have:

  • Previous experience in IT / customer support
  • Good knowledge of the Windows (8 and 10) OS
  • Strong problem solving and troubleshooting skills
  • Knowledge in one or more of the following areas: Apple OS, VPN, Microsoft Office, Lotus Notes, Outlook and Mobile Devices
  • Advanced written and verbal communication in English
  • Distinctive customer orientation
  • Strong team spirit with the ability to work in both local and virtual team setting

You will enjoy:

  • Workplace in the heart of Prague – only a few steps from all metro and various tram lines
  • Free on-site breakfasts, beverages and snacks throughout the day
  • Complimentary lunch delivery based on your preferences
  • Above standard medical care for you and your immediate family members
  • Coverage for Life and Disability insurance
  • Free membership to a premium gym & wellness zone
  • Relax zone with beanbag chairs, TV, foosball, and darts
  • Roof terrace with a view of the historic city center
  • Green courtyard with summer lounge chairs, tables and umbrellas
  • Social and sport events throughout the year
  • Charitable initiatives and kids days
  • Fun activities organized by our interest groups (barbecue, gaming and movie nights)

Informace o pozici

McKinsey & Company, Inc. Prague - organizační složka
Na Rybníčku 1329/5, Praha – Nové Město
Required education: Education is not important
Required languages: English (Proficient)
Benefits: Notebook, Refreshments on workplace
Listed in: IS/IT: System and HW administration
Employment form
Employment form: Full-time work
Contract duration
Contract duration: Permanent
Employment contract
Employment contract: employment contract
Employer type: Zaměstnavatel

McKinsey & Company, Inc. Prague - organizační složka, Martina Paliculin
Na Rybníčku 1329/5, 12000 Praha – Nové Město, Česká republika
221 414 111